- Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.
- Managing the technician's pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.
- Preparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.)
- Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution.
- Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development.
- Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement.
- Acknowledge emails within 24 business hours – Providing answers or ETA for same
- Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate.
- Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership.
- Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed.
- Partner with warranty claims team (ASC & LG) – Provide approvals as needed.
- Provide weekly district performance summary – Reporting to LG leadership.
- Up to 40% travel within the assigned markets, supporting and developing technicians' capabilities and visiting office locations of ASC to offer support when needed to improve performance.
- Bachelor's degree in a business-related field or equivalent work experience
- Minimum 5 years supervisory experience with progressively increased responsibilities in a customer or field service organization
- Minimum 5 years account management experience – Preferably in a field service organization
- Ability to set clear expectations and deliver performance feedback.
- Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
- Ability to work independently and to travel up to 40%
-
Customer Service Manager
2 weeks ago
California Department of Justice Sacramento, United StatesUnder the general direction of the Staff Services Manager (SSM) II in the Bureau of Firearms (BOF) Customer Support Center (CSC), the SSM I is responsible for providing oversight and direction to subordinate staff in order to facilitate and operate a CSC to meet the business need ...
-
management services technician
1 week ago
State of California Sacramento County, United StatesJob Posting: Management Services Technician · Department of Consumer Affairs · JC Management Services Technician · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 6/7/2024 · Job Description and Duties · This position is being re-advertised to in ...
-
management services technician
2 weeks ago
State of California Sacramento County, United StatesJob Posting: MST · Department of Child Support Services · JC MST · MANAGEMENT SERVICES TECHNICIAN $3, $4,885.00 per Month · Final Filing Date: 5/31/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Description and Duties · THIS I ...
-
Service Manager
4 weeks ago
Leslie's, Inc. SACRAMENTO, United StatesAchieve desired service sales goal set forth by the Company for designated service market Achieve desired contribution goal set forth by the Company for designated service market Manage your business within the guardrails of the KPI standards 8% Miss Service Manager, Service Tech ...
-
management services technician
1 week ago
State of California Sacramento County, United StatesJob Posting: Management Services Technician · Department of Consumer Affairs · JC Management Services Technician · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 6/7/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail ...
-
management services technician
2 weeks ago
State of California Sacramento County, United StatesJob Posting: MST · Department of Child Support Services · JC MST · MANAGEMENT SERVICES TECHNICIAN $3, $4,885.00 per Month · Final Filing Date: 5/31/2024 · Job Description and Duties · THIS IS A RE-ADVERTISEMENT. If you previously applied and are still interested in the pos ...
-
management services technician
3 weeks ago
State of California Sacramento County, United StatesJob Posting: Management Services Technician · Department of Insurance · JC Management Services Technician · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 5/23/2024 · Job Description and Duties · HYBRID · Teleworking employees may be required ...
-
management services technician
1 day ago
California Health and Human Services Office of Technology and Solutions Integration Sacramento County, United StatesJob Description and Duties · Electronic Benefit Transfer (EBT) is the automated delivery, redemption, settlement and reconciliation of food benefits provided under the state's CalFresh Program, as well as cash aid benefits. Under the general supervision of the EBT Transition and ...
-
Service Manager
2 weeks ago
Avis Budget Group, Inc. Sacramento, United StatesEnsure a safe work environment and processes in and around our shops. Manage P&L performance, productivity, financial and asset controls and adhere to audit and financial policies and procedures. Ensure timely completion of recalls, preventative main Service Manager, Manager, Pro ...
-
management services technician
2 weeks ago
State of California Sacramento County, United StatesJob Posting: Mandatory Report and Malpractice Reviewer · Department of Consumer Affairs · JC Mandatory Report and Malpractice Reviewer · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 5/23/2024 · Application Methods: Electronic (Using your CalC ...
-
management services technician
1 week ago
Department of Child Support Services Sacramento County, United StatesJob Description and Duties · THIS IS A RE-ADVERTISEMENT. If you previously applied and are still interested in the position, no action is required as your application is still being considered. · Under supervision of the Staff Services Manager I (SSM I), the MST is responsible f ...
-
management services technician
1 week ago
Department of Consumer Affairs Sacramento County, United StatesJob Description and Duties · This position is being re-advertised to increase the candidate pool. If you have previously applied, you do not need to reapply. · Under the supervision of the Staff Services Manager I, Discipline Coordination Unit, the incumbent performs the less te ...
-
Service Manager
2 weeks ago
TruGreen Sacramento, United StatesR21452 · 101140 · 1700 N Market, Sacramento, California 95834 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic ...
-
Service Manager
2 weeks ago
Tru Green Sacramento, United States101140 · 1700 N Market, Sacramento, California 95834 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while he ...
-
Service Manager
4 weeks ago
Sonsray, Inc. Sacramento, United StatesWhat do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on Service Manager, Manager, Mech ...
-
Service Manager
4 weeks ago
Gray Sacramento, United StatesShowing 1 location **Job Details** · **Description** · Gray is currently seeking experienced **Service** **Manager -** **Commercial** **- Restaurant & Retail Construction** to join our team in Sacramento, CA. · The Service Manager is responsible for the day to day execution of ...
-
Service Manager
2 weeks ago
Avis Budget Group Sacramento, United States· Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our glo ...
-
management services technician
1 week ago
Unemployment Insurance Appeals Board Sacramento County, United StatesJob Description and Duties · THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT. · Under supervision of the Legal Support Supervisor I, performs a variety of functions, including the analysis of complex and sensitive cases. The position requires a high de ...
-
Service Manager
1 week ago
Gray Sacramento, United StatesShowing 1 location · **Job Details** · **Description** · Gray is currently seeking experienced **Service** **Manager -** **Commercial** · **- Restaurant & Retail Construction** to join our team in Sacramento, CA. · The Service Manager is responsible for the day to day execution ...
-
Service Manager
2 weeks ago
Sunbelt Rentals West Sacramento, United StatesJoin Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Area Service Manager - Sacramento, United States - LG
Description
LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun.Put simply, we offer the latest innovations to make "Life Good" As a global leader, we strive for greatness not only in the products we make but in our people.
That is why we are currently seeking the newest innovator to join our dynamic team as anArea Service Manager (ASM)
with our Field Service Team located in
Northern California.
All candidates must be able to manage a team of techs in the Northern California metro areas (Sacramento, San Francisco Bay metro) and preferably, reside in any of these metro areas.
POSITION SUMMARY:
The
Area Service Manager (ASM) , manages and supervises the day‐to‐day service activities of LG Factory Service Technicians (DMST) and all Authorized Service Centers (ASC) within a geographic district within their region.
The ASM will provide daily operational support and participate in the strategic guidance of all service providers within their coverage area to provide an exceptional customer experience.
Reporting to the Regional Service Manager, the ASM will have the following responsibilities:RESPONSIBILITIES:
MINIMUM REQUIREMENTS:
LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
#J-18808-Ljbffr