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Sacramento

    Customer Service Manager - Sacramento, United States - California Department of Justice

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    Description

    Under the general direction of the Staff Services Manager (SSM) II in the Bureau of Firearms (BOF) Customer Support Center (CSC), the SSM I is responsible for providing oversight and direction to subordinate staff in order to facilitate and operate a CSC to meet the business needs of consumers. The SSM I will also provide oversight of the Firearms Safety Certificate (FSC) Program and will personally perform the more complex and sensitive CSC work.

    Qualifications

    • Bachelor's degree or equivalent experience
    • 3+ years' of customer service
    • Excellent written and verbal communication skills
    • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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