IT Infrastructure Supervisor - Long Beach, United States - Prosum

Prosum Long Beach, United States

2 weeks ago

Healthcare

Description

As the Technical Supervisor for our IT Infrastructure team, you will play a crucial role in providing administrative support for the daily operations of the team. You will be responsible for interacting with vendors, managing renewals, addressing service request/incident tickets, participating in RFP (Request for Proposal) demos, and performing other day-to-day administrative tasks to ensure the efficient functioning of our IT infrastructure.

Key Responsibilities:

1. Vendor Management:

Collaborate with vendors to procure hardware, software, and services as needed.

Maintain vendor relationships, negotiate contracts, and ensure timely delivery of products and services.

Evaluate vendor performance and provide feedback to the IT Infrastructure Manager.

2. Renewals and Licensing:

Track and manage software and hardware license renewals.

Ensure compliance with licensing agreements and assist in optimizing license usage.

Coordinate with finance and procurement teams for budgeting and procurement of licenses.

3. Service Request Management:

Monitor and prioritize incoming service request tickets.

Assign tickets to appropriate team members for resolution and ensure timely closure.

Review service request metrics and identify areas for improvement.

4. RFP Demos:

Participate in RFP processes by attending vendor demos and evaluating technical solutions.

Collaborate with cross-functional teams to assess the suitability of vendor proposals.

Document and present findings to assist in vendor selection.

5. Administrative Support:

Maintain accurate records of IT assets, warranties, and service agreements.

Assist in the preparation of IT budgets and financial reports.

Generate reports and documentation related to IT infrastructure projects and initiatives.

6. Policy Compliance:

Ensure adherence to IT policies, procedures, and best practices within the team.

Assist in developing and updating IT infrastructure-related policies and guidelines.

7. Team Collaboration:

Collaborate with IT Infrastructure team members to plan and execute projects.

Provide guidance and support to team members on administrative tasks.

Foster a positive and collaborative work environment.

8. Documentation:

Technical documentation writing experience is required

Would be responsible for updating Systems and Networking documentation and network Diagram

Update P&Ps

Update vendor lists

Update DR/BCP documentation

9. Disaster Recovery Annual Test Planning and Execution

Plan annual DR test in coordination with the BCP committee and Compliance

Coordinate with compliance on the BIA (Business Impact Analysis) process

Draft test schedules and coordinate with Core/Essential departments

Represent IT Infrastructure at Annual Table Top tests lead by the Facilities department

Qualifications and Experience

Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent work experience).

Working knowledge of basic systems like Active Directory, Windows servers, and networking basics.

Preferred certified in Microsoft technologies like Azure Cloud and TEAMS

Proven 5+ years' experience in IT administration and vendor management.

Strong organizational skills with a keen attention to detail.

Excellent written and verbal communication skills.

Proficiency in using IT management tools and software.

Ability to multitask and prioritize tasks in a fast-paced environment.

Familiarity with IT procurement and budgeting processes is a plus.

IT certifications (e.g., ITIL) are desirable but not required.

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