IT Technician - Culver City, United States - Staffcare

Staffcare

Verified Company

Culver City, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Level 2 Help Desk Support

Location:
Culver City, CA

Duration:
Contract

Role Summary

Duties and Responsibilities
While other duties might be assigned by the supervisor or a supervisor's delegate, the Help Desk Specialist's primary responsibilities will include the following:

Provide technical support to users of the company's IT systems, including computers, software, and peripherals
Provide technical support to employees experiencing issues with A/V and web conferencing solutions
Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
Onboard new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
Offboard separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
Provide training and guidance to users on how to use the company's IT systems
Troubleshoot multifactor authentication (MFA) issues
Maintain and update the company's IT systems, including the telecommunications systems
Monitor the company's IT systems for security breaches and other problems
Implement and maintain security measures to protect the company's IT systems
Document all their work in the corporate ticketing system, communicating with the users on ticket progress
Maintain and update documentation on A/V and web conferencing solutions
Work with other IT staff to maintain the company's IT infrastructure
Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
Stay up to date on the latest A/V and web conferencing technologies

Education and Experience

Associate degree or equivalent combination of education and experience required
Bachelor's degree preferred
Microsoft certifications preferred, e.g., MCSA, MCSE
CompTIA certifications preferred, e.g., A+, Network+, Security+
Information Technology Infrastructure Library (ITIL) preferred
3+ years of experience in technical support required
1+ years of experience supporting A/V and web conferencing solutions required
1+ years of experience supporting Google Workspace (pka G-Suite) required

Required Knowledge, Skills, Abilities, and Other Characteristics (KSAO's)

Strong technical skills in hardware, software, operating systems, and networking
Strong understanding of computer hardware and software
Proficiency with both Windows and macOS operating systems
Experience supporting MacBooks running the most recent versions of macOS
Experience supporting Google Workspace (pka G-Suite)
Advanced knowledge of Microsoft Productivity Suite, e.g., Word, Excel, Outlook
Understanding of A/V technologies and web conferencing platforms
Excellent customer service skills
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Ability to work under pressure
Ability to meet deadlines
Ability to learn new technologies quickly

Preferred KSAO's

Knowledge of IT security principles and practices
Experience implementing and administering Google Meet hardware
Experience with Mersive Solstice Pods
Experience with Crestron touch screen schedulers and source control devices
Experience administering Zoom and Zoom Webinars
Experience with iOS and Linux
Experience with Active Directory, Office 365, and other enterprise tools and platforms
Experience with Amazon Web Services (AWS)

Working Conditions

Must be able to lift up to 25 lbs.
Must be able to occasionally travel to Downtown LA or Cerritos warehouse offices
Core working hours are 8:30 AM to 5:30 PM

Job Type:
Contract

Pay:
$ $25.00 per hour

Benefits: