Foh Manager - New York, United States - One Haus

One Haus

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Front of House Manager - Fast Casual Mexican Breakfast Restaurant

Location:
New York City, NY

Job Type:
Full-Time

Salary:
$75k - 85k
We are a new and vibrant restaurant concept opening in May 2024. We're a fast-casual Mexican Breakfast restaurant located in Manhattan.

Our team is passionate about providing an exceptional dining experience to our guests, and we are looking for a skilled and motivated FOH Manager to join our dynamic team.

Here are our core values:

Customer-Centric Excellence:

We prioritize our customers' satisfaction and well-being, dedicating ourselves to delivering exceptional experiences through outstanding service, genuine care, and meticulous attention to culinary details.

Passion for Authenticity:
We embrace and celebrate the authenticity of Mexican cuisine, weaving the richness of traditional flavors into every dish. Our commitment to preserving and enhancing these culinary traditions is the essence of our brand.

Warmth and Compassion:

We approach every interaction with warmth and compassion, recognizing the positive impact a friendly and caring environment can have on our guests.

Our team is dedicated to creating not just meals but moments that leave a lasting impression.

Community Connection:
We believe in fostering a sense of community both within our team and with our patrons. Building strong connections and contributing positively to the communities we serve is integral to our identity and success.

Optimism and Celebration:
Our brand exudes optimism and celebrates the joy found in the simplicity of a delicious breakfast.

We aspire to create an environment where every bite is a celebration, leaving our guests with a sunnier outlook on their day.

Position Overview:

As the FOH Manager, you will play a pivotal role by overseeing all aspects of the restaurant's FOH operations and thus ensuring a seamless and memorable dining experience for our guests.

This position requires strong leadership skills, managing staff, controlling costs, implementing policies, a passion for hospitality, and the ability to maintain a positive and efficient front-of-house operation.

The FOH Manager will report directly to the CEO

Key Responsibilities:

Guest Experience:

FOH Manager will Ensure an outstanding and welcoming experience for all guests.
Respond promptly to guest inquiries, concerns, and feedback, resolving issues with a focus on guest satisfaction.

Team Leadership:

Recruit, train, and supervise frontofhouse staff, including cashiers, baristas and bartenders.
Foster a positive and collaborative work environment, promoting teamwork and a customercentric mindset.

Operational Leadership:

FOH Manager will Oversee daytoday operations of the restaurant, including opening and closing procedures
Develop and implement operational policies and procedures to ensure smooth functioning
Creating standard operating procedures for all aspects of the FOH

Service Excellence:

Implement and maintain high standards of service, ensuring consistency in quality and efficiency.
Address customer concerns and feedback promptly and professionally
Conduct regular staff training on service protocols, menu knowledge, and upselling techniques.

Scheduling and Staffing:

FOH Manager will Create training manuals for all positions of the FOH
Recruit, train, and supervise staff members
Create and manage frontofhouse staff schedules, considering peak dining hours and special events.
Set performance expectations and provide regular feedback
Provide ongoing training for staff to enhance skills and knowledge
Foster a positive and inclusive work environment
Identify and develop highpotential employees for career advancement.
FOH Manager will Monitor staffing levels to optimize guest service and operational efficiency.

Financial Management:

Develop and manage budgets, including revenue and expense forecasting
Monitor financial performance and implement cost control measures
Ensure compliance with budgetary guidelines
Monitor sales performance and implement strategies to achieve revenue targets.

Marketing and Promotions:

FOH Manager will play a pivotal PR role as the face of the operation and the direct representative of Ownership.
Collaborate with the Director of Catering and Events to develop and execute marketing strategies to attract customers
Plan and implement promotional events and activities to boost sales
Collaborate with the marketing team to create effective advertising campaigns

Inventory and Supplies:

FOH Manager will Oversee the management of frontofhouse inventory, including dining utensils, glassware, and condiments.
Coordinate with suppliers to ensure an adequate supply of frontofhouse essentials.

POS Operations: