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Product Coordinator - Plano, United States - Winzer
Description
Job Description Job DescriptionSUMMARY:
The Non-Stock Product Coordinator position manages the process between franchises and vendors in Winzers fulfilment of drop-ship orders for all divisions.
The job includes, but is not limited to, a high degree of phone interaction with franchisees and suppliers, managing vendor purchase orders and customer orders, obtaining tracking information, reconciling drop-ship invoicing, resolving any customer issues, confirming that pricing data from vendors has been uploaded.
Additionally, prioritizing daily workload, working closely with team members, and involvement in the general day-to-day operations of the department will be common.
EDUCATION / EXPERIENCE:
High school diploma or the equivalent in industry experienceMinimum 5 years procurement or customer service experience in the industrial, automotive, fleet and trucking, oil and gas, or similar maintenance and products industryHas worked with a wide variety of related products and high SKU countBackground in the distribution industry is a plusSKILLS / KNOWLEDGE /
ABILITIES:
Excellent customer service and self-motivation skillsHighly skilled with Microsoft ExcelAnalytical mindedLocate, read, and report information with accuracyAbility to resolve customer conflicts in a professional, courteous mannerAbility to prioritize tasks and work under deadlinesContribute to a positive work environment that fosters productivityCommunicate professionally and fluently in EnglishOracle software experience a plus
ESSENTIAL DUTIES:
Handle incoming order inquiriesManage the vendor relationship for all drop-ship suppliersCommunicate pricing and availability to franchisees with speed and accuracyManage the tracking of product shipments and deliveriesResearch and resolve issues and concerns in a timely mannerAssist in identifying key suppliers to improve pricing, purchasing habits, and overall performancePromptly respond to all inquiries and provide requested informationQuote freight on drop-ship sales orders when neededE-mail co-workers to share vendor, pricing, and other product related informationAssist coworkers and work together as a teamAbide by all department and workplace policies
OTHER DUTIES:
Other duties as assigned by manager
PHYSICAL REQUIREMENTS:
Must be able to efficiently use a desktop computer equipped with standard keyboard and mouseSome light lifting and/or movement of products (boxed or unboxed) and catalogs materials may be involvedMay need to enter the warehouse facility where close toe shoes are required to inspect or return productWinzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
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