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Product Coordinator - Plano, United States - Winzer
Description
Job DescriptionJob Description
SUMMARY:
The Non-Stock Product Coordinator position manages the process between franchises and vendors in Winzer's fulfilment of drop-ship orders for all divisions.
The job includes, but is not limited to, a high degree of phone interaction with franchisees and suppliers, managing vendor purchase orders and customer orders, obtaining tracking information, reconciling drop-ship invoicing, resolving any customer issues, confirming that pricing data from vendors has been uploaded.
Additionally, prioritizing daily workload, working closely with team members, and involvement in the general day-to-day operations of the department will be common.
EDUCATION / EXPERIENCE:
High school diploma or the equivalent in industry experience
Minimum 5 years procurement or customer service experience in the industrial, automotive, fleet and trucking, oil and gas, or similar maintenance and products industry
Has worked with a wide variety of related products and high SKU count
Background in the distribution industry is a plus
SKILLS / KNOWLEDGE / ABILITIES:
Excellent customer service and self-motivation skills
Highly skilled with Microsoft Excel
Analytical minded
Locate, read, and report information with accuracy
Ability to resolve customer conflicts in a professional, courteous manner
Ability to prioritize tasks and work under deadlines
Contribute to a positive work environment that fosters productivity
Communicate professionally and fluently in English
Oracle software experience a plus
ESSENTIAL DUTIES:
Handle incoming order inquiries
Manage the vendor relationship for all drop-ship suppliers
Communicate pricing and availability to franchisees with speed and accuracy
Manage the tracking of product shipments and deliveries
Research and resolve issues and concerns in a timely manner
Assist in identifying key suppliers to improve pricing, purchasing habits, and overall performance
Promptly respond to all inquiries and provide requested information
Quote freight on drop-ship sales orders when needed
E-mail co-workers to share vendor, pricing, and other product related information
Assist coworkers and work together as a team
Abide by all department and workplace policies
OTHER DUTIES:
Other duties as assigned by manager
PHYSICAL REQUIREMENTS:
Must be able to efficiently use a desktop computer equipped with standard keyboard and mouse
Some light lifting and/or movement of products (boxed or unboxed) and catalogs materials may be involved
May need to enter the warehouse facility where close toe shoes are required to inspect or return product
Winzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
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