Product Coordinator - Plano, United States - Winzer

Description

SUMMARY:

The Non-Stock Product Coordinator position manages the process between franchises and vendors in Winzer's fulfilment of drop-ship orders for all divisions. The job includes, but is not limited to, a high degree of phone interaction with franchisees and suppliers, managing vendor purchase orders and customer orders, obtaining tracking information, reconciling drop-ship invoicing, resolving any customer issues, confirming that pricing data from vendors has been uploaded. Additionally, prioritizing daily workload, working closely with team members, and involvement in the general day-to-day operations of the department will be common.

EDUCATION / EXPERIENCE:

• High school diploma or the equivalent in industry experience
• Minimum 5 years procurement or customer service experience in the industrial, automotive, fleet and trucking, oil and gas, or similar maintenance and products industry
• Has worked with a wide variety of related products and high SKU count
• Background in the distribution industry is a plus

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent customer service and self-motivation skills
• Highly skilled with Microsoft Excel
• Analytical minded
• Locate, read, and report information with accuracy
• Ability to resolve customer conflicts in a professional, courteous manner
• Ability to prioritize tasks and work under deadlines
• Contribute to a positive work environment that fosters productivity
• Communicate professionally and fluently in English
• Oracle software experience a plus

ESSENTIAL DUTIES:

• Handle incoming order inquiries
• Manage the vendor relationship for all drop-ship suppliers
• Communicate pricing and availability to franchisees with speed and accuracy
• Manage the tracking of product shipments and deliveries
• Research and resolve issues and concerns in a timely manner
• Assist in identifying key suppliers to improve pricing, purchasing habits, and overall performance
• Promptly respond to all inquiries and provide requested information
• Quote freight on drop-ship sales orders when needed
• E-mail co-workers to share vendor, pricing, and other product related information
• Assist coworkers and work together as a team
• Abide by all department and workplace policies

OTHER DUTIES:

• Other duties as assigned by manager

PHYSICAL REQUIREMENTS:

• Must be able to efficiently use a desktop computer equipped with standard keyboard and mouse
• Some light lifting and/or movement of products (boxed or unboxed) and catalogs materials may be involved
• May need to enter the warehouse facility where close toe shoes are required to inspect or return product

Winzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.