- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
- Assist all users with any logged IT-related incident when called upon
- Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
- Accurately record, update and document requests using the IT service desk system
- Install and configure new IT equipment
- Resolve incidents and upgrade different types of software and hardware
- Resolve incidents with printers, copiers and scanners
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Participate in the Annual Performance Review Process
- Actively support equality and diversity policies of The MIL Corporation and The Library of Congress
- Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- Ability to take ownership of issues, escalating incidents to other support teams where necessary
- Highly motivated team player with the skills and ability to manage changing priorities
- Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes
- Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility
- CompTIA A+ Certification
- , Top Workplaces USA award (Energage)
- Top Workplaces Award, Greater Washington Area (The Washington Post)
- Certified Great Workplace, Great Place to Work
- 2021 & 2022, Best Workplaces in Consulting & Professional Services
- 2021 Fortune Best Workplaces for Millennials
- 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
- , 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
- 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
- 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
-
IT Support Specialist
4 weeks ago
Ayers Saint Gross Washington, United StatesAs a key member of the Information Technology team, the IT Support Specialist will report to the Chief Information Officer (CIO) and assume a technical role in assisting with the response to and/or delegation of all help desk tickets. In this role, c Support Specialist, IT, Suppo ...
-
IT Support Specialist
1 week ago
Working America Associa Washington, United StatesJob Title: IT Support Specialist · With 4 million members, Working America mobilizes working people who don't have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-CIO, we unite working people in urban and suburban c ...
-
IT Support Specialist
2 weeks ago
Working America Washington, United StatesSalary Range: · $58,288.00 To 58,288.00 Annually · Job Title: IT Support Specialist · With 4 million members, Working America mobilizes working people who don't have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-C ...
-
IT Support Specialist
2 weeks ago
NAACP Legal Defense Fund Washington, United StatesThe NAACP Legal Defense & Educational Fund, Inc. (LDF) is the country's first and foremost civil and human rights law organization. Founded in 1940 under the leadership of Thurgood Marshall, who subsequently became the first Black U.S. Supreme Court Justice, LDF was launched at a ...
-
IT Support Specialist
2 weeks ago
BrightKey Washington, United StatesBrightKey is seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and assistance to end users, maintaining and troubleshooting hardware and software issues, and ensuring the smooth operation of our IT sy ...
-
IT Support Specialist
2 weeks ago
B&B Solutions US Washington, United StatesJob Description · Job Description · About Us · B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our s ...
-
IT Support Specialist
1 week ago
BrightKey Washington, United StatesBrightKey is seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and assistance to end users, maintaining and troubleshooting hardware and software issues, and ensuring the smooth operation of our IT sy ...
-
IT Support Specialist
3 weeks ago
Addison Group Washington, United StatesYour main responsibility will be to troubleshoot IT help desk calls, assisting users with application, equipment, and technical issues to ensure their satisfaction. You'll also play a key role in maintaining our organization's networks, operating systems, and hardware platforms. ...
-
IT Support Specialist
4 days ago
DATASOFT TECHNOLOGIES Washington, United StatesROLE DESCRIPTION · Assist Tennessee county finance directors, county mayors, and Ernst and Young staff to upload required documentation to the Grant Management System Portal. · Assist counties and Ernst and Young to swiftly/timely process and receive procurement approvals. · Tra ...
-
IT Support Specialist
2 weeks ago
Bipartisan Policy Center Washington, United StatesThe Bipartisan Policy Center (BPC) is a Washington, DC-based think tank that helps policymakers work across the aisle to craft bipartisan solutions. By connecting lawmakers, delivering data and context, negotiating policy details, and creating space for bipartisan collaboration, ...
-
Peer Support Specialist
3 weeks ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · BASIC FUNCTION · The Peer Supp ...
-
Application Support Specialist
2 weeks ago
Optima Global Solutions Inc. Washington, United StatesOptima Global Solutions a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process manage ...
-
IT Support Specialist ??? Senior
2 weeks ago
Science Applications International Corporation Washington, United StatesIT Support Specialist - Senior Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose Support Specialist, IT, Speci ...
-
Customer Support Specialist
3 weeks ago
Toastique Washington, United StatesThe Customer Support Specialist will be responsible for overseeing and maintaining all of Toastique's technology systems - including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website and asset mana ...
-
Project Support Specialist
3 weeks ago
Data Republic, Inc. Washington, United StatesProject Support Specialist - Labor Services · Description · The Project Support Specialist supports the entire team across multiple buildings in a one-block radius, primarily by performing labor requests but also by rotating between labor, mailroom, conference room, and receptio ...
-
IT Technical Support Specialist
5 days ago
1872 Consulting Washington, United StatesIT Technical Support Specialist · Washington D.C. (100% onsite given onsite support) · 10:00am-6:00pm Monday-Friday · Summary · The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a ...
-
Customer Support Specialist
1 week ago
Toastique Washington, United StatesTOASTIQUE - · The Customer Support Specialist will be responsible for overseeing and maintaining all of Toastique's technology systems – including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website ...
-
Client Support Specialist
3 weeks ago
Legalaiddc Washington, United States**Client Support Specialist** · Housing Washington, District of Columbia The Legal Aid Society of the District of Columbia seeks an energetic and client-centered individual for the position of Client Support Specialist to provide support to Legal Aid clients who are facing chall ...
-
Technical Support Specialist
5 days ago
Tech Marine Business Washington, United StatesOverview: · COMMITMENT. EXCELLENCE. INTEGRITY. · Our Mission Statement · TMB will strive to be the best Employee-Owned Business contributing to our National Defense. · We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, ...
-
Support Services Specialist
1 week ago
Medstar Washington, United StatesPerforms a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled line ...
Help Desk Support Specialist I - Washington, United States - The MIL Corporation
Description
Clearance Required:Public Trust
Education Required:
HS/GED
US Citizenship:
Summary
The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations.
This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is subject to change based on company/contract requirements.
Responsibilities
Travel
None
Required Qualifications
Desired Qualifications
Education
HS/GED
Clearance
Public Trust
Compensation
The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance . Additional benefits and incentives may also apply, which will be communicated during the hiring process.
Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $45,000 - $55,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
