- Provide Helpdesk support o Provides first-level technical assistance for helpdesk, via telephone, e-mail and other electronic communications, and in person. This includes but is not limited to working on a wide variety of hardware and software, as well as providing assistance to users at all levels of the organization. o Enter trouble tickets, review and accept open tickets, and provide detailed description of solutions. o Assist the IT Manager to document and provide training or guidance to users on how to properly use desktop products, e-mail, remote access, and other end-user systems. o Performs on/off-boarding tasks related to IT access and equipment provisioning in alignment with checklist instructions.
- Provide field and HQ support o Configure new computers; reformat and rehabilitate older ones; o Configure iPads and maintain Meraki MDM; o Manage print devices; o Maintain asset inventory; o Support packing and shipment of computer equipment, including creation of shipping labels on behalf of field offices; o Administer and troubleshoot Google Workspace, including maintaining and updating the Directory, Apps, and Security; o Provide IT assistance to management team in conducting internal investigations and potential disciplinary matters; work with management team to generate and compile data from IT systems for collective bargaining negotiations. o Setup, new orders and replacement of mobile phones;
- Other duties as assigned.
- Excellent verbal and written communications skills;
- Experience working in the labor movement, for advocacy groups, or political campaigns; union or community organizing experience a plus;
- Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times;
- Hardware and software experience with multiple desktop products, including desktop operating systems and office automation products, as well as experience with a wide variety of PCs, printers and other hardware;
- Knowledge of Microsoft Windows and the Microsoft Office Suite Administration; Mac OS a plus;
- knowledge of hardware/software, operating systems, and networking related technologies is required;
- Familiarity with AT&T Premier management software is a plus;
- Familiarity with Meraki MDM or similar tool is a plus;
- Ability to rapidly learn new software applications, analyze problems and develop timely solutions;
- Experience providing end-user training a plus;
- Knowledge of networking for Windows OSs; Network administration experience a plus;
- Able to handle multiple responsibilities and work independently within the context of a plan while requiring minimal supervision;
- Ability to respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds;
- Ability to travel.
- Full-time
-
Senior Program Support Specialist
6 days ago
Marathon TS Washington, United StatesMarathon TS is hiring a Program Support Specialist for our client .They will report to the Policy Division Chief and will provide subject matter expertise related to policy development, policy commentary, and policy implementation. Essential Duties & Job Functions: The Policy Div ...
-
Client Support Specialist
1 week ago
Legalaiddc Washington, United States**Client Support Specialist** · Housing Washington, District of Columbia The Legal Aid Society of the District of Columbia seeks an energetic and client-centered individual for the position of Client Support Specialist to provide support to Legal Aid clients who are facing chall ...
-
Support Services Specialist
4 weeks ago
Medstar Washington, United StatesThe Support Service Specialist may work in any of the following departments: Central Patient Transport, Clinical Equipment Support, Environmental Services, Food and Nutrition Services, Supply Chain, and/or Linen Distribution. · The Support Services Specialist performs a variety ...
-
Project Support Specialist
4 days ago
Data Republic, Inc. Washington, United StatesProject Support Specialist - Labor Services · Description · The Project Support Specialist supports the entire team across multiple buildings in a one-block radius, primarily by performing labor requests but also by rotating between labor, mailroom, conference room, and receptio ...
-
Counterintelligence Support Specialist
3 weeks ago
Dynamis Washington, United StatesDynamis is seeking a Counterintelligence Support Specialist to support an onsite government client located in Washington, DC. · This position requires an active Top Secret clearance with SCI eligibility and is fully onsite in Washington, DC. · Responsibilities: · Process perso ...
-
Operations Support Specialist
1 day ago
Dynamis Washington, United StatesDynamis is seeking an Operations Support Specialist to support the National Nuclear Security Administration's (NNSA) operational and technical support services of the Office of Defense Nuclear Security (NA-70). This position will either support the Washington, DC or Germantown, M ...
-
Operations Support Specialist
2 weeks ago
SoBran Washington, United StatesJoin The Winning Team...Team SoBran At SoBran, we care about people. SoBran's success hinges on our employees. We maintain a professional environment and ensure that our people have the tools and training to achieve; and opportunities for learning and advancement. Our employees' ...
-
Applicaions Support Specialist
1 week ago
CKA, LLC. Washington, United StatesPosition: Applications Support Specialist · Hours: M-F · Location: Washington, DC · Status: Full-time; salaried-exempt · Role and Responsibilities: · Provide walk-in, email, and telephone one-on-one "how to use" application support for Microsoft Windows office applications a ...
-
Technical Support Specialist
2 weeks ago
Designit Washington, United StatesWe're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Reneg ...
-
Supportive Employment Specialist
2 days ago
MBI Health Services, LLC Washington, United StatesJob Description · The Employment Specialist will work as a member of an integrated clinical team at Thresholds. They will be responsible for actively engaging members interested in vocational services as well as responsible for facilitating interviews for employment and job Expl ...
-
Operations Support Specialist
1 week ago
ERIMAX Inc. Washington, United StatesJob Description · Job Description · Operations Support Specialist · ERIMAX knows that sensible processes are at the heart of a successful workflow. Were searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence to budget a ...
-
Operations Support Specialist
1 week ago
All Native Group Washington, United StatesSummary: · All Native Group is seeking an Operations Support Specialist to provide administrative support to the Bureau of Medicine. Provides critical, advanced administrative work in support of program management with the goal of ensuring the seamless delivery of services. Abil ...
-
Production Support Specialist
3 weeks ago
Mindlance Washington, United StatesTitle: Administrator Premium II - Systems Administrator · Location: Washington, DC 20433 · Hybrid Onsite: 4 Days per week from Day 1 · HM Notes: · • Someone with working experience with any Trading application in any financial organization. · • Looking for someone with Linux, Pyt ...
-
Operations Support Specialist
1 week ago
Partner Forces LLC Washington, United States(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'':new Date().getTime(),event:''});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l='dataLayer'?'&l='+l:'';j.async=true;j.src=''+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5BJVBZF'); ...
-
Recovery Support Specialist
1 day ago
The Palisades House Washington, United StatesThe Palisades House is a transitional living house for people recovering from substance use disorders and co-occurring disorders. We are located in a two beautiful building blocks from Dupont Circle and offer our clients 24/7 staff, chef prepared meal, and peer support while they ...
-
Operations Support Specialist
15 hours ago
Partner Forces LLC Washington, United States(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'':new Date().getTime(),event:''});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l='dataLayer'?'&l='+l:'';j.async=true;j.src=''+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5BJVBZF'); · ...
-
Support Services Specialist
2 days ago
Woodrow Wilson International Center for Scholars Washington, United StatesSummary · The incumbent serves as a support services, facilities, and administrative assistant for the Support Operations Department and is responsible for effective administration of supply, mail, event coordination, logistical arrangement, procurement and disposal of surplus p ...
-
Support Service Specialist
1 week ago
All Native Group Washington, United StatesSummary · Summary · The incumbent is assigned to the General Services Division. The incumbent provides a wide range of Support Service which shall include travel assistance and customer support for the bureau travel program. · Essential Functions · Serve as Bureau of Consular ...
-
Support Services Specialist
3 weeks ago
Department of State - Agency Wide Washington, United StatesSummary This announcement is for TEMPORARY, INTERMITTENT positions NTE 1 year/1040 hours located in the Office of the Executive Director of a Regional Bureau. The officer provides emergency temporary duty coverage at overseas posts. Incumbents must have a substantial knowledge of ...
-
Support Services Specialist
2 days ago
Woodrow Wilson International Center for Scholars Washington, United StatesSummaryThe incumbent serves as a support services, facilities, and administrative assistant for the Support Operations Department and is responsible for effective administration of supply, mail, event coordination, logistical arrangement, procurement and disposal of surplus prope ...
IT Support Specialist - Washington, United States - Working America Associa
3 weeks ago
Description
Job Title:
IT Support Specialist
With 4 million members, Working America mobilizes working people who don't have the benefit of a union at work to fight for good jobs and a fair economy.
As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared economic agenda.
The IT Support Specialist works primarily to supply and maintain all Working America's offices and locations with reliable, secure, and current technology systems.
Note:
This is a Confidential position.
Reports to:
IT Manager of Support and Application Services
Duties
Location:
Washington, DC
Position
FLSA Classification:
Non-Exempt
Starting salary is $58,288
. Includes medical insurance and 401(k) with employer contribution. Working America is an equal opportunity employer. Working America is committed to building a diverse workforce and encourages applications from women, people of color, LGBTQIA and other non-conforming individuals, and individuals with disabilities.
#J-18808-Ljbffr