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IT Support Specialist - Washington, United States - Working America
3 weeks ago
Description
Salary Range:
$58,288.00 To 58,288.00 Annually
Job Title:
IT Support Specialist
With 4 million members, Working America mobilizes working people who don't have the benefit of a union at work to fight for good jobs and a fair economy.
As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared economic agenda.
The IT Support Specialist works primarily to supply and maintain all Working America's offices and locations with reliable, secure, and current technology systems.
Note:
This is a Confidential position.
Reports to:
IT Manager of Support and Application Services
Duties Provide Helpdesk support o Provides first-level technical assistance for helpdesk, via telephone, e-mail and other electronic communications, and in person.
This includes but is not limited to working on a wide variety of hardware and software, as well as providing assistance to users at all levels of the organization.
o Enter trouble tickets, review and accept open tickets, and provide detailed description of solutions.o Assist the IT Manager to document and provide training or guidance to users on how to properly use desktop products, e-mail, remote access, and other end-user systems.
o Performs on/off-boarding tasks related to IT access and equipment provisioning in alignment with checklist instructions.Provide field and HQ support o Configure new computers; reformat and rehabilitate older ones; o Configure iPads and maintain Meraki MDM; o Manage print devices; o Maintain asset inventory; o Support packing and shipment of computer equipment, including creation of shipping labels on behalf of field offices; o Administer and troubleshoot Google Workspace, including maintaining and updating the Directory, Apps, and Security; o Provide IT assistance to management team in conducting internal investigations and potential disciplinary matters; work with management team to generate and compile data from IT systems for collective bargaining negotiations.
o Setup, new orders and replacement of mobile phones; Other duties as assigned.Qualifications Excellent verbal and written communications skills; Experience working in the labor movement, for advocacy groups, or political campaigns; union or community organizing experience a plus; Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times; Hardware and software experience with multiple desktop products, including desktop operating systems and office automation products, as well as experience with a wide variety of PCs, printers and other hardware; Knowledge of Microsoft Windows and the Microsoft Office Suite Administration; Mac OS a plus; knowledge of hardware/software, operating systems, and networking related technologies is required; Familiarity with AT&T Premier management software is a plus; Familiarity with Meraki MDM or similar tool is a plus; Ability to rapidly learn new software applications, analyze problems and develop timely solutions; Experience providing end-user training a plus; Knowledge of networking for Windows OSs; Network administration experience a plus; Able to handle multiple responsibilities and work independently within the context of a plan while requiring minimal supervision; Ability to respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds; Ability to travel.
Location:
Washington, DC
Position Full-time
FLSA Classification:
Non-Exempt
Starting salary is $58,288
. Includes medical insurance and 401(k) with employer contribution. Working America is an equal opportunity employer. Working America is committed to building a diverse workforce and encourages applications from women, people of color, LGBTQIA and other non-conforming individuals, and individuals with disabilities.
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