Jobs

    Customer Support Specialist - Washington, United States - Toastique

    Toastique
    Toastique Washington, United States

    3 weeks ago

    Default job background
    Description

    TOASTIQUE -

    The Customer Support Specialist will be responsible for overseeing and maintaining all of Toastique's technology systems – including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website and asset management, etc. The Customer Support Specialist will also be the main point of contact for Toastique Franchisees to provide IT assistance as needed.

    The Customer Support Specialist will work at the Union Market Office (325 Morse St NE) Monday thru Friday. Flexability to work weekends is a requirement.

    Responsibilities:

  • Manage day-to-day IT operations, including troubleshooting technical issues, resolving user problems, and ensuring high availability and performance of IT systems
  • Be the first line of communication for any IT related issues (corporate and franchisees)
  • Maintain and respond in a timely manner to all IT Request Form submissions
  • Develop and implement IT policies, procedures, and best practices to optimize efficiency, reliability, and scalability
  • Identifies trends in any technology issues, initatives and improvements to make IT seamless.
  • Generating bi-weekly reports summarizing guest issues for management review for both corporate and franchises.
  • Proficiently addressing and resolving any guest concerns related to our loyatly program, third-party vendors, gift cards, and in store experience.
  • Work with the Marketing and Branding team to ensure campaigns are rolled out successfully via our app/website/loyalty program
  • Manage the development of our in house application – including researching, interviewing, and hiring 3rd party vendors as necessary
  • Manage the development and revamp of our company website – including researching, interviewing, and hiring 3 party vendors as necessary

    • Requirements:

  • 3+ years experience preferred as an IT manager or similar role, with a proven track record of success
  • Proficient in the Google Suite, Microsoft Office, and all 3rd Party Delivery Applications
  • 2+ years in a customer services operations-oriented role within the hospitality industry
  • Ability to navigate complex situations and settle disputes equitably.
  • Strong written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Marathon TS

    Senior Program Support Specialist

    5 days ago

    Marathon TS Washington, United States

    Marathon TS is hiring a Program Support Specialist for our client .They will report to the Policy Division Chief and will provide subject matter expertise related to policy development, policy commentary, and policy implementation. Essential Duties & Job Functions: The Policy Div ...

  • Legalaiddc

    Client Support Specialist

    6 days ago

    Legalaiddc Washington, United States

    **Client Support Specialist** · Housing Washington, District of Columbia The Legal Aid Society of the District of Columbia seeks an energetic and client-centered individual for the position of Client Support Specialist to provide support to Legal Aid clients who are facing chall ...

  • Data Republic, Inc.

    Project Support Specialist

    4 days ago

    Data Republic, Inc. Washington, United States

    Project Support Specialist - Labor Services · Description · The Project Support Specialist supports the entire team across multiple buildings in a one-block radius, primarily by performing labor requests but also by rotating between labor, mailroom, conference room, and receptio ...

  • Medstar

    Support Services Specialist

    3 weeks ago

    Medstar Washington, United States

    The Support Service Specialist may work in any of the following departments: Central Patient Transport, Clinical Equipment Support, Environmental Services, Food and Nutrition Services, Supply Chain, and/or Linen Distribution. · The Support Services Specialist performs a variety ...

  • Dynamis

    Counterintelligence Support Specialist

    3 weeks ago

    Dynamis Washington, United States

    Dynamis is seeking a Counterintelligence Support Specialist to support an onsite government client located in Washington, DC. · This position requires an active Top Secret clearance with SCI eligibility and is fully onsite in Washington, DC. · Responsibilities: · Process perso ...

  • Dynamis

    Operations Support Specialist

    1 day ago

    Dynamis Washington, United States

    Dynamis is seeking an Operations Support Specialist to support the National Nuclear Security Administration's (NNSA) operational and technical support services of the Office of Defense Nuclear Security (NA-70). This position will either support the Washington, DC or Germantown, M ...

  • SoBran

    Operations Support Specialist

    2 weeks ago

    SoBran Washington, United States

    Join The Winning Team...Team SoBran At SoBran, we care about people. SoBran's success hinges on our employees. We maintain a professional environment and ensure that our people have the tools and training to achieve; and opportunities for learning and advancement. Our employees' ...

  • Designit

    Technical Support Specialist

    2 weeks ago

    Designit Washington, United States

    We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Reneg ...

  • CKA, LLC.

    Applicaions Support Specialist

    1 week ago

    CKA, LLC. Washington, United States

    Position: Applications Support Specialist · Hours: M-F · Location: Washington, DC · Status: Full-time; salaried-exempt · Role and Responsibilities: · Provide walk-in, email, and telephone one-on-one "how to use" application support for Microsoft Windows office applications a ...

  • ERIMAX Inc.

    Operations Support Specialist

    6 days ago

    ERIMAX Inc. Washington, United States

    Job Description · Job Description · Operations Support Specialist · ERIMAX knows that sensible processes are at the heart of a successful workflow. Were searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence to budget a ...

  • All Native Group

    Operations Support Specialist

    6 days ago

    All Native Group Washington, United States

    Summary: · All Native Group is seeking an Operations Support Specialist to provide administrative support to the Bureau of Medicine. Provides critical, advanced administrative work in support of program management with the goal of ensuring the seamless delivery of services. Abil ...

  • MBI Health Services, LLC

    Supportive Employment Specialist

    2 days ago

    MBI Health Services, LLC Washington, United States

    Job Description · The Employment Specialist will work as a member of an integrated clinical team at Thresholds. They will be responsible for actively engaging members interested in vocational services as well as responsible for facilitating interviews for employment and job Expl ...

  • McClendon Center

    Community Support Specialist

    4 weeks ago

    McClendon Center Washington, United States

    Company Description · McClendon Center, founded in 1980, is a certified community-based service provider operating under the District of Columbia Department of Behavioral Health. As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient ...

  • Partner Forces LLC

    Operations Support Specialist

    1 week ago

    Partner Forces LLC Washington, United States

    (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'':new Date().getTime(),event:''});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l='dataLayer'?'&l='+l:'';j.async=true;j.src=''+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5BJVBZF'); ...

  • Mindlance

    Production Support Specialist

    3 weeks ago

    Mindlance Washington, United States

    Title: Administrator Premium II - Systems Administrator · Location: Washington, DC 20433 · Hybrid Onsite: 4 Days per week from Day 1 · HM Notes: · • Someone with working experience with any Trading application in any financial organization. · • Looking for someone with Linux, Pyt ...

  • All Native Group

    Support Service Specialist

    1 week ago

    All Native Group Washington, United States

    Summary · Summary · The incumbent is assigned to the General Services Division. The incumbent provides a wide range of Support Service which shall include travel assistance and customer support for the bureau travel program. · Essential Functions · Serve as Bureau of Consular ...

  • Department of State - Agency Wide

    Support Services Specialist

    3 weeks ago

    Department of State - Agency Wide Washington, United States

    Summary This announcement is for TEMPORARY, INTERMITTENT positions NTE 1 year/1040 hours located in the Office of the Executive Director of a Regional Bureau. The officer provides emergency temporary duty coverage at overseas posts. Incumbents must have a substantial knowledge of ...

  • The Palisades House

    Recovery Support Specialist

    10 hours ago

    The Palisades House Washington, United States

    The Palisades House is a transitional living house for people recovering from substance use disorders and co-occurring disorders. We are located in a two beautiful building blocks from Dupont Circle and offer our clients 24/7 staff, chef prepared meal, and peer support while they ...

  • Partner Forces LLC

    Operations Support Specialist

    46 minutes ago

    Partner Forces LLC Washington, United States

    (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'':new Date().getTime(),event:''});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l='dataLayer'?'&l='+l:'';j.async=true;j.src=''+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5BJVBZF'); · ...

  • All Native Group

    Support Service Specialist

    2 days ago

    All Native Group Washington, United States

    Summary: · Summary · The incumbent is assigned to the General Services Division. The incumbent provides a wide range of Support Service which shall include travel assistance and customer support for the bureau travel program. · Essential Functions · Serve as Bureau of Consula ...