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    Guest Services/Conference Service Coordinator - Washington, United States - Kay Search Group

    Kay Search Group
    Kay Search Group Washington, United States

    3 weeks ago

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    Description

    Position: Guest Services/Conference Service Coordinator (Global Law Firm)

    Location: Washington, D.C.

    Comp Package: Base salary to $75K, Paid Overtime, Full Benefits, Tuition Reimbursement, Bonus, 401K+, etc.

    Responsibilities for Guest Services/Conference Service Coordinator:

    • Reserve conference rooms and spaces and coordinate all associated services (i.e, food/beverage, facilities, signage, materials, security, floorplans and secretarial services)
    • Greet clients and visitors; respond to phone calls; transmit messages accurately and promptly
    • Efficiently handle numerous phone calls and emails with new booking requests and changes
    • Maintain calendars and schedule appointments, meetings and conference calls
    • Act as a liaise with building management, Office Services, Records, Accounting, and IT department
    • Assist with directing clients to the training/breakout rooms, pantry areas, the Conference Center, Business Center, Cafeteria, phone booths, their hotel or area restaurants, etc.
    • Answer client questions concerning conference space, set-up, and Conference Center capabilities

    Qualifications for Guest Services/Conference Service Coordinator:

    • 6+ months of prior reception or conference service experience in a law firm or hospitality environment is required
    • Communicate with all levels of employees across all offices and multitask well
    • Possess excellent customer service skills and demonstrate professional telephone etiquette and excellent verbal and written communication skills
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