Library Services Coordinator - Washington, United States - American University

American University

Verified Company

Washington, United States

4 minutes ago

Posted by:

Mark Lane

beBee recruiter

Description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

Learn more about

American University

Department:
Library Building Services

Time Type:
Full time

Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)

Union:
SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division.

That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

Essential Functions:

Service Point management and

Customer Service:
Lead the Library Services Team. Ensure the punctual opening of library service points for staff and patrons.

Oversee customer service at library service points directly and oversee FTE and student staff to ensure that workstations are always adequately staffed.

Assist patrons with basic searches in AU Library's online catalog and refer patrons to appropriate library resources and service points.

Answer general questions about the library and communicate library policies and services to patrons and the American University community. Address policy complaints and elevate concerns to leadership as appropriate. Ensure coverage of service points during periods of staff shortages.

Perform triage on reported technological issues and provide patrons with basic technological support for their electronic devices, referring more complex technological problems to appropriate department(s) for advanced support.

As the front-facing representative of the library, remain available to student staff and patrons and provide prompt and thoughtful responses to all inquiries.

Display the highest level of professionalism and attentiveness.- Building Operations: Ensure the punctual opening of the AU library building for staff and patrons, and ensure that the building itself, furniture and collections, and library equipment is in working order and/or good condition.

Report through appropriate channels any building maintenance issues or damage, malfunctioning equipment, and housekeeping issues to ensure timely repair and/or correction.

Recommend improvements to space usage and furniture location. Secure the building at closing to protect library equities and prevent individuals from accessing unauthorized spaces after hours.

Liaise with overnight security staff to ensure policies are being enforced and all building, collection, technology, and/or patron issues are communicated appropriately.

Oversee regular patrols of the library building to enforce policies, assess cleanliness, assist patrons, and maintain public services (such as computers and printers).

Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions. Communicate housekeeping and maintenance issues to Building Operations Coordinator. Assist in the set-up and take-down of events in library spaces.

Create and modify policy, procedures, and work schedules for approval of the Library Building Services Manager, Director of Administrative Operations, and/or other senior library leadership.- Employee Management/Supervision: Directly lead a team responsible for service points and other duties assigned to the Library Services and Building Operations Teams.

This includes any Library Services Specialists, part-time specialists, and students.

With oversight of Library Building Services Manager, responsible for hiring, scheduling, onboarding, training, supervising, coaching, evaluation, and payroll issues of team members.

Communicate with student employees regarding schedules each semester and mediate scheduling issues and service point coverage needs as they arise.

Conduct regular check-ins with student employees and oversee disciplinary procedures when necessary.

Create and update training and onboarding materials; maintain staff documentation, files, and supplies. Other Duties: Perform other responsibilities, including (but not limited to) providing direct support to Library Building Services Manager, engaging in meetings (facilitating/taking minutes); completing special projects.

Contribute to goal setting, strategic planning, and individual professional development. Become familiar with the services and workflow of other divisions in Administrative Services, providing support when needed.

Other duties as assigned within the division, library, or university; including efforts to assess/promote services offered and to develop skill sets and best practices.

Position Type/Expected Hours of Work: