Jobs
>
New York City

    Technical Support Analyst - New York, United States - Capgemini

    Capgemini
    Capgemini New York, United States

    1 day ago

    Default job background
    Description

    **Job Title: Desktop Support Analyst**

    **Job Location: (Onsite) Shelton, CT**

    **Job description:**

    Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution.

    **Key responsibilities:**

    Provide best-in-class customer service, problem resolution and technical fix to customer queries over the voice-based phone service.

    Using basic solve processes, validating the issue, recording critical details in ticketing system, using Knowledge Base articles

    Use of Remote Tools to take control of customers PC/workstation for investigating probable causes of problem. Raises issues that are unable to be resolved within established guidelines to the appropriate group for proper corrective action.

    Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.

    Maintaining Login Hours based on contractual Service Level Agreements

    Accountable for accurate weekly Project Time Reporting. Using correct billable project codes vs non-billable PTO (Personal Time Off), Sick Days

    **Required Skills:**

    Focus on high client satisfaction.

    Strong written and oral communication skills, English-speaking skills, bilingual a plus

    Ability to work well in a team-based, fast paced/multitasking environment.

    Ability to multitask, prioritize and implement tasks in a high-pressure environment.

    Active listener, demonstrate empathy and bilingual speaker.

    Typing speed of 50 wpm or higher

    Experience working with Point of Sale (POS) systems, ticketing systems and with remote access software.

    **Nice to have skills:**

    Highschool Diploma or GED required. The ideal candidate will have a minimum of 1-2 years applicable experience.

    Entry Level 2 years work experience supporting customers remotely in a technical environment.

    Entry Level 2 years work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles.

    **Life at Capgemini:**

    Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

    **For eligible employees, we offer:**

    Flexible work

    Healthcare including dental, vision, mental health, and well-being programs

    Financial well-being programs such as 401(k) and Employee Share Ownership Plan

    Paid time off and paid holidays

    Paid parental leave

    Family building benefits like adoption assistance, surrogacy, and cryopreservation

    Social well-being benefits like subsidized back-up child/elder care and tutoring

    Mentoring, coaching and learning programs

    Employee Resource Groups

    Disaster Relief

    **About Capgemini**

    Capgemini is a global leader in partnering with companies to transform and handle their business by harnessing the power of technology. The Group is guided every day by its purpose of fueling human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

    **Get The Future You Want | **

    **Disclaimer**

    Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

    This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

    Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you with your recruiting contact.

    Click the following link for more information on your rights as an Applicant

    Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

    Please be aware that Capgemini may collect your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

    **Job:** _Programmer/Analyst_

    **Organization:** _NA APPS LOC PRACTICE_

    **Title:** _Technical Support Analyst_

    **Location:** _CT-Milford_

    **Requisition ID:** _074997_

    **Other Locations:** _US-NY-New York, US-CT-Shelton_

  • Crédit Agricole S.A.

    Repo Support Analyst

    2 weeks ago

    Crédit Agricole S.A. New York, United States

    Détail de l'offreInformations généralesEntité A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bilan 2021 (The ...

  • Crédit Agricole S.A.

    Repo Support Analyst

    1 week ago

    Crédit Agricole S.A. New York, United States

    Détail de l'offre · Informations générales · Entité · A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) · Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bila ...

  • Trigyn Technologies

    IT support analyst

    3 days ago

    Trigyn Technologies New York, United States 4-6 months (contract)

    Job Description: · We are looking for an IT support analyst to join our IT department to support end-users in resolving technical problems. The responsibilities of the IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, a ...

  • Capital Computer Associates, Inc.

    Support Analyst

    3 days ago

    Capital Computer Associates, Inc. New Jersey, United States Full time

    Support Analyst · Harris School Solutions - Remote · Harris School Solutions is seeking a Support Analyst to join our WinCap support team. The successful candidate will provide application support to customers for our WinCap School Financial Management software product line, ass ...

  • eTeam

    IT Support Analyst

    2 days ago

    eTeam New York, United States

    IT Support Analyst · Your role · Are you an expert when it comes to Trading applications with Linux back ends? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and ...

  • Genesis Corp dba Genesis10

    Support Analyst

    3 days ago

    Genesis Corp dba Genesis10 New York, United States

    Our client, the world's leading search engine and technology company, is seeking a Support Analyst. This is a 6 month + contract hybrid remote position located in New York, NY. · Summary: · Resourcing needed to support low complexity analysis requests from Frontline HR requeste ...

  • EDI Staffing

    IT Support Analyst

    1 week ago

    EDI Staffing New York, United States

    Overview: · The IT Support Analyst is responsible implementing, maintaining and supporting IT and information systems to meet the business needs of company. This position will provide project management in assigned area(s) of responsibility, which includes technical analysis, des ...

  • Genesis10

    Support Analyst

    1 day ago

    Genesis10 New York, United States

    Our client, the world's leading search engine and technology company, is seeking Support Analyst. This is a 6 month + contract hybrid remote position located in New York, NY. · Summary: Resourcing needed to support low complexity analysis requests from Frontline HR requested acro ...

  • NYU Rory Meyers College of Nursing

    IT Support Analyst

    1 week ago

    NYU Rory Meyers College of Nursing New York, United States

    Position Summary · NYU's Stern School of Business has an exciting opportunity for an IT Support Analyst in the IT Department. The IT Support Analyst will analyze, evaluate and diagnose escalated technical problems involving Stern-wide technology services and products; assess com ...

  • S&P Global

    IT Support Analyst

    1 week ago

    S&P Global New York, United States

    · About the Role: Grade Level (for internal use): · 08 What you will do: · Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to ...

  • RennerBrown

    Litigation Support Analyst

    4 weeks ago

    RennerBrown New York, United States

    Position Summary · The eDiscovery Management Department ("EDM") is responsible for advising and supporting the litigation lawyers through all phases of the eDiscovery lifecycle, including data collection, processing, culling, analysis, and production. The EDM team consults with t ...

  • Sterlings

    Application Support Analyst

    3 days ago

    Sterlings New York, United States

    Application Support Analyst (New York) · A leading hedge fund globally is seeking an Application Support Analyst to join their team in the New York office. This position will hold responsibility for providing 1st and 2nd line support for their front and middle office applications ...

  • Mondrian Alpha

    Trade Support Analyst

    3 weeks ago

    Mondrian Alpha New York, United States

    A major, high performing hedge fund are looking to make a newly created trade support hire. · Sat with the investment team for the firm's flagship fund, the hire will cover a broad remit across reconciliations, settlements, corporate actions, trade booking, P&L + NAV work. Given ...

  • Pride Health

    Desktop Support Analyst

    2 weeks ago

    Pride Health New York, United States

    Job Title: Desktop Support Analyst · Location: New York, NY 10065 · Duration: 3 Months with possible extension · Shift: 8:30 am - 5:00 pm · Pay Range: $25 to $28/Hour. · Skills: · Responsible for maintenance of operating systems and/or applications. · Works independently in a p ...

  • Nicoll Curtin

    Application Support Analyst

    1 week ago

    Nicoll Curtin New York, United States

    We are seeking an Application Support Analyst to join a New York based Asset Management Organization. This role is ideal for candidates with strong communication skills who are eager to utilize their technical abilities to support trading and middle office applications. · This is ...

  • Silver Search Inc

    User Support Analyst

    5 days ago

    Silver Search Inc New York, United States Full time

    User Support Analyst - onsite NYC New York, NY Summary: We are seeking a highly motivated IT Support Specialist to assess, triage, research, and resolve incidents, service requests, and information requests spanning application software, hardware componentry, network configuratio ...

  • CACI

    Litigation Support Analyst

    2 weeks ago

    CACI New York, United States

    Litigation Support Analyst (DMA I)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *What You'll Get to Do · Performs moderately complex litigati ...

  • CACI International Inc

    Litigation Support Analyst

    1 day ago

    CACI International Inc New York, United States Full time

    Litigation Support Analyst (DMA II)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * What You'll Get to Do: · Performs moderately complex litig ...

  • The Walt Disney Company (Corporate)

    Premier Support Analyst

    2 weeks ago

    The Walt Disney Company (Corporate) New York, United States Regular

    Job Summary: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Company is a leader in entertainment and technology worldwide. Walt had a passion for finding new ways to move audiences everywhere—a passion that still guides us in an enterprise that r ...

  • CACI

    Litigation Support Analyst

    2 weeks ago

    CACI New York, United States

    Litigation Support Analyst (DMA II)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * · What You'll Get to Do: · Performs moderately complex lit ...