- Build and maintain meaningful relationships with customers over the phone, through written communication, and sometimes in-person
- Proactively manage the customer experience for multiple accounts all at various points in the account lifecycle
- Create customer reports by analyzing user data and creating insights that drive value for our customers
- Manage and lead bi-weekly status calls, reviewing outstanding items and pertinent reporting
- Proactively monitor account usage and troubleshooting to ensure client partners are successfully utilizing our technology
- Become an advocate for our customer to ensure their feedback is heard and acted on across the team
- This role is located in our Dallas, TX office
- Expand customer product adoption
- You are an excellent communicator with 2-5 years of work experience in an external-facing role navigating complex stakeholder relationships (experience at a startup or in consulting, sales, or customer success is a plus)
- You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
- You are energized by interacting with any stakeholder throughout an organization and providing world-class service
- You have a solid understanding of data analysis and a passion for using data to inform better decision making
- You are a team player, who enjoys working collaboratively within their department and cross functionally
- You are willing to travel for trade shows or customer installations
- You have experience working in the restaurant/foodservice industry; working for or calling on restaurants
- You have experience working in collaboration with sales professionals
- A competitive salary, commensurate with experience
- Bonus and compensation expansion opportunities through cash and stock options
- Medical, dental, and vision insurance
- Generous PTO and sick leave
- An opportunity to rapidly excel your career alongside a high potential company and motivated team
-
Client Success Manager
2 weeks ago
Systems Alliance Hunt Valley, United StatesWe're a software as a service (SaaS) company helping manufacturers build autonomous teams that lead to better business outcomes. If you are motivated to make a positive impact on people and business, join our growing Client Success team. You'll work collaboratively with a portfol ...
-
Client Success Manager
3 weeks ago
Chargeback Gurus Plano, United StatesJob Description · The Client Success Manager, at the direction of the Director of Client Success, drives operational excellence and creates lifetime customers. This is a critical role that focuses on optimizing the Client experience. The ideal candidate will be responsible for cu ...
-
Customer Success Manager
1 week ago
OpenGov Inc. Plano, United StatesOpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive · Imagine yourself being able to ...
-
Customer Success Manager
4 days ago
FiberLight Plano, United StatesJob Description · Job Description · Position Overview · The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight' s customers, and intern ...
-
Customer Success Manager
2 days ago
OpenGov Plano, United StatesOpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, were transforming communities so they can thrive · Imagine yourself being able to ...
-
Customer Success Manager
3 weeks ago
OpenGov Plano, United StatesJob Summary: · Within the CS function, the Customer Success Management (CSM) team is the one responsible for maintaining and growing the business relations between us and our customers. This position will be responsible for understanding the customer's goals, pain points, and wo ...
-
Customer Success Manager
3 weeks ago
OpenGov Plano, United StatesJob Summary: · Within the CS function, the Customer Success Management (CSM) team is the one responsible for maintaining and growing the business relations between us and our customers. This position will be responsible for understanding the customer's goals, pain points, and wo ...
-
Customer Success Manager
1 week ago
Global Payments Plano, United StatesThe Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of Manager, Customer Experience, ...
-
Customer Success Manager
2 days ago
Lucernex Plano, United StatesLucernex is a dynamic and fast-growing SaaS company, which has made DFW's Top 100 of Fastest growing private companies in DFW for the past two years in a row. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We a ...
-
Customer Success Manager
6 days ago
Lucernex Plano, United StatesLucernex is a dynamic and fast-growing SaaS company, which has made DFW's Top 100 of Fastest growing private companies in DFW for the past two years in a row. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We a ...
-
Customer Success Manager
3 weeks ago
PathSpot Plano, United StatesThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health ...
-
Customer Success Manager
4 days ago
Kuraray America , Inc. Plano, United StatesWho We Are · Founded in 2007, Geoforce is a rapidly growing technology firm (#43 on the 2020 Dallas 100 list for fastest growing DFW private companies) that provides GPS-based tracking and monitoring of field equipment, vehicles, and other assets to over 1,300 companies in 90 cou ...
-
Customer Success Manager
1 week ago
PathSpot Plano, United StatesThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health ...
-
Customer Success Manager
3 days ago
Global Payments Plano, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Customer Success Manager
3 days ago
FiberLight Plano, United StatesPosition Overview · The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight' s customers, and internal sales team members. The specialist ...
-
Customer Success Manager
1 week ago
Fiberlight, LLC Plano, United StatesJob Description · Job DescriptionPosition Overview · The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight' s customers, and internal sa ...
-
Customer Success Manager
4 days ago
Tipalti Plano, United StatesTipalti is transforming finance and helping the hottest companies grow and scale their global operations — world-changing businesses such as Amazon Twitch, Twitter, and Roblox. We're also growing through a sustainable business model and looking to remove days of finance work ever ...
-
Customer Success Manager
3 weeks ago
Sapience Analytics Plano, United StatesCompany Description · Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either ...
-
Customer Success Manager
3 weeks ago
3MD Inc. Plano, United StatesJob Description · Job DescriptionSummary of Position: · The Customer Success Manager(CSM) is a highly visible, strategic leadership position for all of our customers that leverage various technology platforms, dependent on software. This role will orchestrate cross-functional res ...
-
Customer Success Manager, ACS
2 weeks ago
Autodesk Plano, United States**Job Requisition ID #** · 24WD78352 · **Position Overview** · As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk ...
Customer Success Manager - Plano, United States - PathSpot
Description
Job Description
Job DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.
Our team values customer-centric thinking, fast development times, and AI-driven insights across the SafetySuite products. With offices in New York City and Dallas, PathSpot has raised +$20M in venture funding to date. Together, let's build a smarter, safer, more efficient kitchen.
As a Customer Success Manager at PathSpot, you'll lead the customer relationship, delivering maximum value to our customers ranging from large enterprise brands to exciting newcomers. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success with our technologies.
We're looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.
What you'll do:
Who you are:
What we offer:
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.
Powered by JazzHR
fkeIQCCRbI