- Associates Degree in Business or related field required.
- Bachelor's in business or related field degree preferred.
- Minimum two (2) year casino industry experience required, slot experience preferred.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook is essential.
- Previous supervisory experience preferred.
- Must possess an understanding of slot operations and its relation to the organization as a whole.
- Must be able to deal effectively with customers in a courteous and professional manner, commanding positive results.
- Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have a valid driver's license with an acceptable driving record as determined by the company's insurance carrier.
Yaamava' Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today Source: Hospitality Online -
Table Games Floor Supervisor
1 week ago
Yaamava Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Table Games Shift Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Table Games Floor Superv ...
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Table Games Floor Supervisor
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Table Games Shift Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Table Games Floor Superv ...
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High Limit Bartender
5 hours ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Food & Beverage Supervisor, the Bartender is responsible for providing pleasant, efficient alcohol beverage service to guests, Cocktail Servers and Food Servers. · **Essential Duties & Responsibilities**: · 1. Communicates with guests in a cordial and a ...
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Assistant Manager
1 week ago
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Custodian
1 week ago
San Manuel Band of Mission Indians Highland, United States**Essential Duties & Responsibilities** · 1. Cleans and sanitizes rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, saunas, gymnasium, pavilions, parks and other applicable work areas. · 2. Uses best practices cleaning techniques to comp ...
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Floor Care Technician
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the EVS Supervisor, the Environmental Services (EVS) Technician is responsible for maintaining best in class standards of cleanliness and sanitation throughout the San Manuel Casino (SMC). The EVS Technician fulfills the detailed and technical environmental ...
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Lead Food Server, Radiance Cafe
2 weeks ago
tapwage Highland, United States Full timeThe Lead Food Server is responsible for the functional supervision of a team of Food Servers providing training, monitoring, and assistance with operational issues. The Lead Food Server holds responsibility for maintaining a thorough knowledge of Yaamava' service standards inclus ...
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Assistant Restaurant Manager
1 week ago
Troon Golf, L.L.C. Highland, United StatesThe Assistant Restaurant Manager is a key member of the management team and is directly responsible for the oversight of restaurant operations on the property. The Assistant Restaurant Manager will apply all their experience and knowledge to assuring that the wants and needs of g ...
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Dual Rate
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Part timeUnder the direction of the Table Games Shift Manager, the Dual Rate Employee will be working some shifts as a Table Games Dealer and other shifts as a Table Games Floor Supervisor. The Table Games Dealer is responsible for dealing a variety of casino table games in strict accorda ...
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VIP Services Shift Manager
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department's frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the P ...
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Bartender
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Food & Beverage Supervisor, the Bartender is responsible for providing pleasant, efficient alcohol beverage service to guests, Cocktail Servers and Food Servers. · Essential Duties & Responsibilities · 1. Communicates with guests in a cordial and approa ...
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Food Server
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Food & Beverage Supervisor, the Food Server is responsible for providing pleasant and efficient food and beverage service to guests. · Essential Duties & Responsibilities · 1. Serves and assists diners in serving their food orders. Carries plates of foo ...
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Bar Back
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Food & Beverage Supervisor, the Bar Back provides assistance to Bartenders which enables them to focus on providing premier guest service to patrons. By partnering with team members in operational processes, and helping to greet patrons and keep the bar ...
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Slot Technician
4 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Slot Technical Supervisor, the Slot Technician is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping to keep the gaming floor clean and organized. The Slot Technician is responsible f ...
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Kitchen Worker
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Steward Supervisor, the Utility Worker I follows health & safety regulations, food safety guidelines and Departmental procedures in the cleaning and sanitization of china, glasses, silverware and smallwares. The Utility Worker I cleans, disinfects, sani ...
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Floor Care Technician
5 days ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the EVS Supervisor, the Environmental Services (EVS) Technician is responsible for maintaining best in class standards of cleanliness and sanitation throughout the San Manuel Casino (SMC). The EVS Technician fulfills the detailed and technical environmental ...
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Drop & Count Staff
19 hours ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder general supervision of the Drop & Count Supervisor, the Drop & Count Staff is responsible for verifying all Cages for the cold box count before the slot drop. Disburses cold boxes at all machines that are scheduled to be dropped per zone. Removes hot boxes from slot machine ...
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Cocktail Server
5 days ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Food & Beverage Supervisor, the Cocktail Server provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava' guests. While adhereing to the Yaamava' Brand Standards, the Cocktail Servers provide beverag ...
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Lead Food Server
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeThe Lead Food Server is responsible for the functional supervision of a team of Food Servers providing training, monitoring, and assistance with operational issues. The Lead Food Server holds responsibility for maintaining a thorough knowledge of Yaamava' service standards inclus ...
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Senior Representative
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. Responsibil ...
Slots Floor Supervisor - Highland, United States - Yaamava' Resort & Casino at San Manuel
Description
Under the direction of the Slot Relief Floor Manager, the Slot Floor Supervisor is responsible for supervising and coordinating resources on the floor to ensure the highest quality service is provided to guests. The Slot Floor Supervisor promotes internal and external guest satisfaction during an assigned shift, by ensuring excellent service in their area of responsibility, coordinating department resources and partnering with other departments. The Slot Floor Supervisor provides timely and effective resolution to guest complaints and routinely observes and evaluates staff service standards.
Essential Duties & Responsibilities
1. Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time. Monitors and coordinates activities of Slot Department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. Promotes compliance toward(s) all applicable rules and regulations including, but not limited to, Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and company handbook.
2. Maintains working knowledge of slot processes, systems, policies and procedures, and department service standards, with the responsibility of helping to maintain an optimal level of slot machines in operation for maximizing revenue within their specific area.
3. Maintains working knowledge of electronic gaming machines, slot accounting system, slot ticketing system, and servicing dispatching system, and applies respective knowledge in order to maximize slot revenue and promote enterprise strategy of service excellence. Reports any related systems concerns to upper management.
4. Communicates regularly in the form of advisory meetings, coaching and counseling meetings with staff, trainings, and reporting of system issues.
5. Resolves conflicts involving employees or customers while maintaining a professional environment and promoting department and enterprise goals. Properly documents any related issues for upper management. Investigates customer claims and gaming disputes related to slot machines at the floor level. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.
6. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
