Table Games Floor Supervisor - Highland, United States - Yaamava Resort & Casino at San Manuel
Description
Under the direction of the Table Games Shift Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures.
The Table Games Floor Supervisor may conduct a variety of casino games along with providing prompt and courteous service to all gaming patrons.
Essential Duties & Responsibilities
- Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks.
- Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints.
- Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various work-related forms including Title 31, and multiple transaction logs. Coordinates and schedules the opening and closing of all games.
- Performs other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include coaching and training employees; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
- High school diploma or GED required.
- Minimum of one (1) year of Gaming experience related to Table Games with knowledge of all major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program required.
- Must have the ability to make gamblingrelated decisions and deal with a variety of variables in situations where conflicting information exists.
- Good motivator of people.
- Good communication and people skills.
- Ability to work under pressure and deal with difficult customers.
- Must be versatile and able to focus on more than one thing at a time.
- Ability to handle stressful situations in a calm and composed manner.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
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