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    Manager of Training - Chicago, United States - HMG Plus - Chicago

    HMG Plus - Chicago
    HMG Plus - Chicago Chicago, United States

    2 weeks ago

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    Full time
    Description

    About the Role

    Are you ready to advance your career in hospitality training and workplace development? HMG+, a renowned event staffing and hospitality recruitment firm with over 25 years of experience, is seeking a full-time Training and Development Manager to join our Chicago team In this role, you'll be responsible for training hospitality staff to meet our service standards, crafting course material to foster growth opportunities, and providing guidance to our staffing department to ensure the success of our event teams on-site. Join us in shaping the future of hospitality excellence

    Responsibilities

    ACADEMY FOR HOSPITALITY ARTS

  • Manage day-to-day details, logistics, and scheduling of training programs:
  • Utilize project management tools or software to keep track of schedules, resources, and deadlines.
  • Coordinate with trainers, venues, and participants to ensure smooth execution of training sessions.
  • Anticipate and address any logistical challenges that may arise.

    • Provide feedback on the effectiveness of training material and e-learning programs:

  • Gather feedback from participants through surveys, evaluations, and one-on-one discussions.
  • Analyze feedback to identify strengths and areas for improvement in training materials and delivery methods.
  • Collaborate with trainers and instructional designers to make necessary adjustments.

    • Maintain an expert level of understanding of training trends, developments, and best practices:

  • Stay updated on industry publications, websites, and conferences.
  • Network with professionals in the field to exchange insights and learn about emerging trends.
  • Apply this knowledge to enhance the quality and relevance of training programs.

    • Coordinate and facilitate training programs, including travel to field locations:

  • Arrange travel logistics for trainers and participants.
  • Ensure that training materials and equipment are transported safely and efficiently.
  • Provide on-site support during training sessions to address any issues that arise.

    • Assist the marketing department in identifying opportunities for growth:

  • Collaborate with marketing team members to understand target audiences and market trends.
  • Share insights from training programs that could inform marketing strategies.
  • Participate in brainstorming sessions to generate ideas for expanding training offerings.

    • Assist marketing with the development of sales collateral:

  • Provide input on messaging and content for sales materials based on your understanding of training programs.
  • Review and edit sales collateral to ensure accuracy and effectiveness.

    • Attend networking events, professional development programs, and industry conferences:

  • Build relationships with industry professionals and potential partners.
  • Stay updated on industry developments and best practices.
  • Represent your organization professionally and contribute to its visibility within the industry.

    • Create, organize, and/or manage manuals, testing and evaluation procedures, multimedia visual aids and other educational material:

  • Work with subject matter experts to develop comprehensive training materials.
  • Organize content in a clear and accessible manner.
  • Ensure that materials align with learning objectives and instructional design principles.

    • Submit daily/weekly summary reports:

  • Summarize key activities, accomplishments, and challenges from each day or week.
  • Provide insights or recommendations based on the data gathered.

    • Other duties as assigned:

  • Remain flexible and willing to take on additional responsibilities as needed to support the training program and the organization's goals.

    • HMG PLUS

  • Monitor HMG Plus staff development and implement training objectives
  • Visit with existing and new HMG Plus clients to assess service expectations
  • Create and maintain a plan to address training and development needs.
  • Assist in course development
  • Design training/development programs and formulate policies, schedules and budgets based on knowledge of identified needs, company operations, business systems
  • Research and develop appropriate curriculum for HMG Plus employees
  • Other duties as assigned

    • Qualifications

  • Bachelor's Degree preferred, Associate's Degree required
  • 3+ years in training and development of restaurant/hotel/hospitality service staff required
  • Experience developing course material for learning and development opportunities preferred
  • Strong proficiency with Microsoft Office Suite
  • Project Management experience a plus

    • Benefits and Compensation

  • $60,000-$70,000 base salary
  • Partial employer-sponsored Medical, Dental, and Vision insurance
  • 401k with company match up to 5%
  • Hybrid schedule: 4 days in office, remote on Fridays
  • 11 paid holidays, increasing PTO package according to tenure (15 days in year 1)
  • Annual team retreat and numerous company parties
  • 100% employer-sponsored participation in associations that benefit the agency and your personal career growth
  • A supportive family business with like-minded driven hospitality professionals


    • More detail about HMG Plus - Chicago part of HMG Plus, please visit
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