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    Account Manager - Memphis, United States - World Group , Inc.

    World Group , Inc.
    World Group , Inc. Memphis, United States

    7 hours ago

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    Description

    About World Group:
    World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes.

    Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before.

    With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution...

    customers around the globe use the services of our family of brands:
    ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

    We move the world with people who care.

    Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day.

    We're growing - join our World Group family today


    About ContainerPort Group:
    ContainerPort Group (CPG) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America.

    We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts.


    Learn more at our website:


    About This Role:
    ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing offices in Memphis


    The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments.

    Does this sound like you or fit your experience? Get in touch with us by applying here.

    Duties and Responsibilities

    Coordinating with internal teams on customer's logistical needs and updates
    Follow-up with customers regarding current and projected availability
    Coordinate daily with other account managers, directors, and internal teams
    Daily order updates in TMS software for customer shipments
    Utilize Salesforce to record and document customer records
    Daily review of non-invoice report with account managers
    Other duties as assigned


    Education and Experience:
    High School Diploma Require
    Possesses a high degree of initiative
    Excellent customer service and interpersonal skills
    Above average communication skills (verbal, written) required using different tools (text, email, phone, video)
    Effective communication with cross-functional stakeholders
    Attention to detail
    Must be computer literate and able to use the Microsoft Office Suite
    Ability to multi-task in a dynamic work environment

    Physical Requirements


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

    Regularly required to talk and hear
    Ability to sit for extended periods of time
    Ability to perform desk-based computer tasks

    Working Conditions

    Normal office working conditions with medium noise level in an open environment
    Ability to work outside normal business hours, as needed
    Hybrid work schedule


    Benefits/Perks:
    Competitive compensation

    Comprehensive Benefits package:
    Medical, Prescription, Dental, Vision
    Life, AD&D, & Disability insurance
    Employee Assistance Program
    Financial planning
    401(k) plan with up to 6% company match
    Paid Time Off
    Flexible work arrangements
    Internal Mobility & professional development opportunities
    Tuition assistance
    Bonus Eligibility
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