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IT Customer Service Rep - Las Vegas, United States - Les Olson Company
Description
Las Vegas, NV, USA
DOE
Hourly
Full Time
*medical, dental, vision, 401K, life insurance, paid sick and vacation time, holidays, & ongoing training*
Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for an **IT Customer Service Specialist** to join our team of engineers. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
**We offer:**
Paid Time Off
Sick Days
Paid Holidays
401k match + Pension
Full Medical, Dental & Vision + HSA
Mental health care coverage
Life Insurance
Local Volunteer Opportunities
**What We Need** :
We are looking for individuals who love networking, computing and are driven to advance their careers within the company by continually growing their technical skillset. As an IT Customer Service Team Member, you will support Les Olson Company's clients and their technology needs. Les Olson Company provides services and supports several different industries. As a member of the team you will gain valuable experience working with each different client and their unique infrastructure.
**Primary Responsibilities**
Interact with clients over the phone to assist with a variety of inquiries and issues
Provide advice and technical support to various users/clients regarding their unique technology
Provide excellent customer service through active listening while adjusting support approach to accommodate all levels of customer experience
Handle and carefully respond to all client inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Use software to source and input customer data accurately as related to the inquiry
**Required Qualifications**
We are looking for a career-minded individual who enjoys working in customer service position.
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization
Ability to prioritize responsibilities and to operate with changing priorities
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations
Excellent follow through to see tasks through completion
Self-starter with the ability to perform independently with little or no supervision
Must be driven to continually improve your technical skills
Must aintain a professional appearance
Must pass random drug tests
Must pass a background check
Must be at least 18 years of age and have the legal right to work in the United States
Job Type: Full-time
Hours: 8:00 am to 5:00 pm, with additional opportunities for overtime
Location: Lindon
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
