P/T Customer Service Rep Las Vegas, NV - Optum

Description

**COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. **P/T Customer Service Rep Las Vegas, NV Various Shifts REMOTE**

Requisition Number: Job Category: Customer Services Primary Location: Las Vegas, NV

**Clinical**

**your lifes best work.SM**

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do **your lifes best work.SM**

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

As a Customer Service Representative, you will work in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical related services. You'll also assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. The role involves resolving routine to complex issues.

This call center is open 7 days a week 7:00am-10:00pm. You must be able to work any shift, including weekends.

**Primary Responsibilities:**

Answers a minimum of 75 calls per day resolving moderate to complex issues

Schedule and verify appointments in clinical information system

Verify and update patient demographic and insurance information

Send and receive tasks to Provider offices to assist patient with access to medical care

Receive and process expedite, stat and at risk referral status

Extreme high volume data entry

Process and resolve expedited patient complaints

Review and processing of medication refills

Proactive response to inquiries from patients, providers, and internal medical personnel

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

High School diploma or equivalent

1+ years of experience in a customer service / call center or healthcare environment

SHS training curriculum completed within 2 years of training

Expanded knowledge and use of Excel and Microsoft Outlook

Must pass a Microsoft outlook and 60 min typing test

This call center is open 7 days a week 7:00am-10:00pm. You must be able to work any shift, including weekends

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

**Preferred Qualifications:**

Medical Terminology

Advanced knowledge of insurance products

Training in a medical office or customer service related field

CPT and ICD 9 coding

Able to demonstrate customer service and proper telephone etiquette

Strong oral and written communication skills

Advanced computer skills in Windows environment

Strong listening, critical thinking, decision making, telephone, customer service and problem solving skills

Ability to prioritize call types

*UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.*

**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCares support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

****PLEASE NOTE**** The Sign-On Bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (Internal Candidates) are not eligible to receive a Sign On Bonus.

*Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.*

*OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment*

Job Keywords: Customer Service Representative, SMA, Las Vegas, NV, Nevada

**Careers at Optum**

If you want to use your abilities to help us challenge the status quo and achieve on our ambitious mission, this is the right place for you. We are creating and delivering quality health care solutions that deeply impact the health care system. And this means opportunities for people like you to grow and innovate with us.

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At UnitedHealth Group we work with the largest collection of health related data. It's an opportunity and challenge on an enormous scale using SAS, R/Python, Hadoop, MapReduce and every emerging platform that makes sense for a team that makes the big