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Brandon

    Call Center Representative - Brandon, United States - Suncoast Community Health Centers Inc.

    Suncoast Community Health Centers Inc.
    Suncoast Community Health Centers Inc. Brandon, United States

    1 week ago

    Default job background
    Description

    POSITION TITLE: CALL CENTER REPRESENTATIVEFLSA: NON-EXEMPT


    REQUIRED EDUCATION, SKILLS, AND ABILITIES:

    • High School Diploma / GED.
    • At least 1-year customer service experience preferred
    • Self-motivated and positive attitude
    • Good communication skills both verbal and written
    • Computer literate
    • Bilingual (English/Spanish) preferred

    PRINCIPAL DUTIES:

    • Give appointments by phone and update/enter patient demographics
    • Cancel and reschedule booked appointments.
    • Place outbound calls to no-show patients for a new appointment.
    • Resolve issues on eMessenger; failed call report.
    • Process all patient transfer requests
    • Provide general information to patients regarding services, insurances accepted and sliding fee qualification
    • Screen all dental calls and transfer to the appropriate site
    • Outreach patients to schedule hospital, lab and various other follow up appointments
    • Other duties as assigned.

    SUPERVISORY RESPONSIBILITIES:

    • None


    Job Posted by ApplicantPro
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