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Product Support Engineer III
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Product Support Engineer III
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Principal Product Engineer - Cincinnati, United States - Jabil Circuit, Inc.
Description
JOB SUMMARY
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
Operating from over 100 facilities in 26 countries, Jabil delivers innovative, integrated and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.
Jabil is seeking a Principal Product Engineer who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by applying unique and innovative approaches to developing end customer product solutions.
You will be responsible for managing the technical direction of Advanced Compute Platform NPI and manufacturing programs through the lens of the customer, factory, and business leadership.
You will also be responsible for partnering and collaborating with customers, strategic suppliers, internal engineering, program management, manufacturing, test and quality teams to ensure your products meet the rigorous standards and performance expectations of Jabil's world-class manufacturing environments and our customers.***Locations include: Florence, Lexington KY, Cincinnati, OH for a partially remote/hybrid work 2- 3 days on-site.
ESSENTIAL DUTIES AND RESPONSIBILITIES
LEADERSHIP RESPONSIBILITIES
Responsible for product introductions and manufacturing performance for new and sustaining AI/ML and GPGPU and hardware accelerator-based server and storage platforms
Strong ability to organize teams and drive the solution for multiple, complex problems cross-functionally and within various areas of technical expertise (hardware, software, firmware, performance, interoperability, etc.)
Must be extremely detailed oriented while at the same time able to communicate complex issues in simple, actionable terms at all levels within the organization
Must possess a strong balance of technical skills, experience-based judgment and business acumen in all execution and decision-making activities
Strong ability to develop, grow and maintain healthy interpersonal relationships with peers, team members, executive leadership, customers and external partners at all times
Provide thought leadership and direct engineering support to multiple manufacturing sites in the areas of product, test infrastructure, component and supplier expertise
Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization
FUNCTIONAL RESPONSIBILITIES
Guide the customer and Jabil operational teams towards the successful resolution of complex and/or systemic product, process and material issues through the application of rigorous analytical methods
Partner with site operations and test leadership to drive root cause investigations leading to clear actions and improvements in FPY, test throughput and repair yield
Primary technical interface for customer product introductions and manufacturing performance from a server and storage subject matter expertise perspective
Directly contribute to the knowledge base used for effective/accurate debug, train the appropriate test/debug leads and respond to feedback in a timely manner to support daily operational objectives
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
Experience and deep level of understanding of server, storage, networking and GPGPU and PCIe-based accelerator architectures
Systems management experience with server products including embedded remote management standards, interfaces and applications
Working knowledge of OS, driver, firmware and hardware architecture, device interactions
Ability to leverage SW/HW expertise to determine root cause that leads to optimized solutions
Expertise with Linux operating systems, related applications and script development
EDUCATION & EXPERIENCE REQUIREMENTS
BS degree in Electrical/Computer Engineering, Computer Science or related field. MS preferred
8+ years' experience in a
hardware product development environment
with enterprise server, storage or networking products
Experience working in a multi-site and multi-cultural environments
Proven ability to work within a fast-paced and ambiguous business environment
Domestic and/or international travel, up to 10%, may be required
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