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Riverside

    In Office Customer Service and Sales Rep - Riverside, United States - Cisneros Insurance Agency Inc

    Cisneros Insurance Agency Inc
    Cisneros Insurance Agency Inc Riverside, United States

    1 week ago

    Default job background
    Full time
    Description

    Are you looking for great work environment? Opportunity for growth? Competitive pay and benefits? We are one of the premier Farmers Insurance Agencies in the Country and we may be looking for exactly your skillset We have positions open in our:

    Personal Lines Customer Service & Sales Team

    Commercial Lines Customer Service

    Personal Lines Sales/ Producer

    Commercial Lines Sales/ Producer

    Brokerage Business Lines Sales/ Producer

    We are an established Insurance Agency. Our office is has been steadily growing over the past 22 years. We are looking to for insurance experience in customer service or sales. We are currently seeking to fulfill only full-time positions. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

    Insurance industry or agency experience and knowledge is required.

    Benefits

    Hourly Base Salary + Commission + Bonus Opportunities

    Paid Time Off (PTO)

    Health Insurance

    Dental Insurance

    Vision Insurance

    Hands on Training

    Life Insurance

    Career Growth Opportunities

    Retirement Plan


    Responsibilities

    Duties will vary by role but some responsibilities can include:

    • Meet new business production goals and objectives as established.
    • Solicits for new business via telephone, networking, and other lead sources.
    • Develop insurance quotes, makes sales presentations, and closes sales.
    • Process customer policy change requests.
    • Secure all Trailing Documents from customers.
    • Handle all incoming claim calls from customers.
    • Complete Evidence of Insurance requests.
    • Document each customer contact in AMS.
    • Take premium payments from customers.
    • Treat each customer contact as a cross and up-sell opportunity including financial products.
    • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
    • Answer incoming phone calls on the first ring.
    • Return all phone messages promptly.
    • Share training and education knowledge and expertise with team members.
    • Thoroughly understand and follow all underwriting, rating and compliance requirements.
    • Prospecting and generating new business through leads & referral sources.
    • Generating insurance quotes.
    • Provide exceptional customer service.
    • Be outstanding at relationship building.
    • Obtain prospects information such as name, address, vehicle information and enter into quote sheets
    • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
    • Presents and explains insurance policy options based upon prospective client needs and their personal goals
    • Provide customers with additional information about new products and services
    • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe

    Requirement
    • Current Insurance Producer License
    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Be a great self-starter with a sense of urgency.
    • Create relationships from a cold start.
    • Proficiency to multi-task, follow-thru and follow-up.
    • Excellent Communication/interpersonal skills.
    • Confident, self-starter who works well independently.
    • Prior Sales Experience.

    Bilingual, fluent in both English and Spanish is beneficial. Adhering to strict FCC rules, please don???t apply if you have any felony related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.

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