Enterprise Application Manager I - San Diego, United States - Family Health Centers of San Diego

Description

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Enterprise Application Manager I

Job Profile Summary

The Family Health Centers of San Diego utilizes over 200 enterprise applications, systems, appliances, and tools to facilitate the delivery of high-quality and affordable care to individuals and families. The Enterprise Application Manager I position is designed for an individual contributor without direct reports. The ideal candidate for this role is a self-motivated professional who takes comprehensive responsibility for managing the lifecycle of enterprise applications. This encompasses supporting applications and systems for a specific business function to minimize risk, optimize vendor relations, boost efficiency, and enhance user satisfaction, ultimately leading to enhanced business continuity.

The Enterprise Application Manager I is responsible for end-to-end lifecycle of the enterprise applications and work closely with business partners and vendors to ensure applications roadmap are aligned with business requirements, applications/systems are current and meeting performance and availability SLA, cybersecurity and regulatory requirements are embedded, and application support continued growth of the organization. This role is also responsible for managing integrations with other FHCSD systems, incident management and root cause analysis, document SOPs and runbooks, end user support. This role also provides guidance and support to applications users; works in a highly collaborative and fast paced environment with other IT professionals, Vendors, and business teams to ensure applications meet current and future business needs.

General Job Description

Job Roles

Responsible for managing the functional and technology roadmap.

Responsible for working with vendors to ensure enterprise applications meet business requirements and align with FHCSD Cyber Security posture.

Ensures that enterprise applications are technically viable and aligned with business strategic plan.

Trains users and works closely with the end user community to analyze feedback, resolve issues, and answer questions.

Monitors enterprise applications to ensure they are performing and all KPI's are tracked.

Manages the integration of the applications with other collaborating systems, collaborate with network and cybersecurity operations teams to ensure that the applications/systems are secure, scalable and comply with all relevant policies.

Manage applications lifecycle by implementing upgrades, patches and coordinate with network operations team and application vendor to retire/migrate to new applications when needed.

Documents and tests the DR plan for FHCSD hosted applications and coordinates with SaaS vendors to ensure DR plans are in place and regularly tested against established RPO and RTO.

Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.

At least 3 years of experience in enterprise application management and governance

Bachelor's degree in computer science, Information Systems, or related field, or equivalent experience.

ITIL (Information Technology Infrastructure Library) certification preferred or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

In-depth knowledge of systems/application lifecycle management methodologies and best practices.

Familiarity with industry regulations and standards related to applications and systems management and governance.

Strong analytical and problem-solving abilities to identify system issues, analyze root causes, and implement effective solutions.

Systems delivery and organizational skills, with the ability to manage systems implementations and lifecycle and prioritize tasks effectively.

Proficient in application integration frameworks relevant to application integration and data exchange between diverse systems to support end to end business processes.

Understand Cyber Security and HIPAA requirements.

Knowledge of performance monitoring and capacity planning methodologies

Good understanding of change and release management processes and tools.

Active listening skills to understand stakeholder requirements and address concerns effectively.

Ability to convey technical concepts to non-technical stakeholders in a clear and concise manner.

Ability to collaborate and negotiate with stakeholders to ensure technology alignment and cooperation.

Proficiency in incident and problem management processes, with the ability to troubleshoot and resolve complex technical issues.

Eagerness to stay updated on emerging technologies, industry regulations, and best practices related to systems management and governance in your domain.

Willingness to adapt to changing technology landscapes and evolving business needs.

Ability to learn new tools, methodologies, and frameworks to enhance continuous improvement to systems management capabilities.

Familiar with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library).

Excellent verbal and written communication skills to effectively communicate with stakeholders at all levels.

Strong interpersonal skills to build and maintain relationships with cross-functional teams, vendors, and service providers.

Ability to manage technology initiatives and deliver on-time as planned.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub )