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    Business Support Representative - New York, United States - Mitchell Martin Inc

    Mitchell Martin Inc
    Mitchell Martin Inc New York, United States

    3 weeks ago

    Mitchell Martin Inc background
    Full time
    Description
    Our Client, A cloud-based platform that allow users to create their own applications, is seeking an Business Support Representative

    Location: New York, NY/ Hybrid
    Position Type: IT Full Time

    Core Responsibilities:
    • Act as a primary point of contact to Sales, Customer Success, and Partners teams.
    • Resolve and/or elevate all internal system-related issues, such as Salesforce.
    • Create processes and policies where applicable.
    • Document and maintain all processes into the team's knowledge base.
    • Responsible for having a solid understanding of the organization in order to direct requesters to the right resource as fast as possible.
    • Challenge every ad-hoc solution and pursue the relevant teams to implement permanent solutions.
    • Adhere to the team's KPIs, from SLAs to all quality of work measurements.

    Background/Skillset:
    • 2+ years of experience in client-facing roles.
    • Strong business acumen and understanding of the selling process.
    • Excellent communication skills (written and verbal).
    • Fast and independent learner.
    • Analytical skills.
    • Ability to quickly adapt to a continuously changing environment.
    • Effectively work with cross-functional remote and local teams.
    • Experience in SaaS environments - Advantage.
    • Sales Force knowledge - Advantage.
    • BA or BS degree
    • Need to have strong communication, proactive approach
    Salary Range: $85,000 - $95,000
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