Jobs
>
New York City

    Customer Support Representative - New York, United States - Zola

    Zola
    Zola New York, United States

    1 week ago

    Default job background
    Description

    **Customer Support Representative**

    at Zola New York Zola is looking for upbeat, organized, and empathetic individuals to join our team as a **Customer Support Representative**. As an agent, you will help newly engaged and recently married couples navigate their wedding planning journey as well as provide support for their wedding guests, family and friends.

    **POSITION HOURS**

    We are currently recruiting for candidates committed to working 40 hours each week on a Tuesday-Saturday shift from 9:30am to 6pm Eastern Standard Time.

    This is a temporary 6-month contract position with the opportunity to convert into a full-time offer based on role availability and overall performance.

    **RESPONSIBILITIES**

    Manage a high volume of inbound phone calls, emails, and chat messages via Zendesk

    Continually meet minimum productivity expectations (5 tickets per hour & 90% CSAT)

    Ensure customers receive a quick response time by staying on top of assigned tickets

    De-escalate situations involving dissatisfied customers, offering patient assistance

    Provide education and troubleshooting of product features and site navigation

    Collaborate with other agents to identify pain points and brainstorm solutions

    Leverage technology and creative thinking to improve overall customer experience

    Be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their lives

    **QUALIFICATIONS**

    **The ideal candidate must have at least 6 months of experience working in a call center, e-commerce, customer service, retail, hospitality, or a related industry.**

    Verbal and written fluency in English is required.

    Acute attention to detail and process.

    Ability to remain cool, calm, collected, and organized, even in times of high volume.

    Ability to empathize is a must wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.

    Must be proficient with computers able to navigate multiple tabs, and learn new programs quickly. Experience working with Mac software, and Zendesk is highly desirable.

    Ability to represent Zola and be the voice of the company while handling customers in a professional manner.

    **ABOUT ZOLA**

    We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology all in the service of love.

    We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical. Were proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others.

    We are passionate about supporting all forms of love, and were proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued.

    Our headquarters are in NYC, and we have offices in Charlottesville and Montreal. Come work with us

  • B&H Photo

    Enterprise Accounts Support Representative

    3 days ago

    B&H Photo New York, United States

    At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for it ...

  • Mid-Hudson Cablevision

    Internet Support Representative

    1 week ago

    Mid-Hudson Cablevision Hudson, United States

    Mid-Hudson Cablevision is looking for an Internet Service Representative to join its Tech Support Call Center team. We offer a friendly, comfortable business environment. This position is located in our Hudson, NY location and is a full-time 40 hour per week position. Must be ava ...

  • AC New York Inc

    Customer Support Representative

    2 days ago

    AC New York Inc Long Island-Queens, United States

    Our rapidly growing firm is seeking a professional, profoundly ambitious, and driven Customer Support Representative to be a part of our team as we build and develop our market share in the NYC area. If you're looking to ignite your career with a company that develops its manager ...

  • Metropolitan Transportation Authority

    Computer Support Analyst Level 3 Tcu Represented

    1 week ago

    Metropolitan Transportation Authority New York, United States

    **Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...

  • Accu Reference Medical Lab

    Sales Support Representative

    1 week ago

    Accu Reference Medical Lab Linden, United States

    **Present shift: Tuesday to Saturday 8am-5:30pm** · **Responsibilities**: · - Maintaining a positive and professional attitude · - Prioritizing and responding promptly to clients or sales team inquiries · - Ensure client satisfaction and provide professional support · - Communica ...

  • LMG Connections

    Client Support Representative

    2 days ago

    LMG Connections White Plains, United States Full time

    **LMG Connections** is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sale ...

  • Porter Group

    Sales Support Representative

    6 days ago

    Porter Group New York, United States

    Industry | Services - Marketing · Location | Manhattan, NY · Salary | $50,000 · First Year Potential | $55,000 · Benefits | Health, Dental, Optical · Reference | 012785 · Job Summary · Unique marketing organization seeks a Sales Support Representative to work out of their Manhatt ...

  • Embrace Management

    Customer Support Representative

    5 days ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Embrace Management

    Customer Support Representative

    6 days ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Cardinal Staffing Services, Inc

    Technical Support Representative

    9 hours ago

    Cardinal Staffing Services, Inc Holland, United States

    Job Description · Job DescriptionCardinal Staffing Services, is immediately hiring a Technical Support Representative for a large, well-known client in Holland, OH. As a Tech Support Representative, you will be responsible for troubleshooting and diagnosing problems over the phon ...

  • Ascension Management, Inc.

    Customer Support Representative

    1 week ago

    Ascension Management, Inc. New York, United States

    Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions · Do you want to be a manager but dont have the experience? In this position, you can also get involved with ...

  • Knipper Health

    patient support representative

    1 week ago

    Knipper Health , KY, United States

    Overview · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Responsibilities · * Support inbound and outbound phone lines for the pharmacy · * Answer calls, emails ...

  • free-classifieds-usa

    customer support representative

    1 week ago

    free-classifieds-usa New York, United States

    ****CUSTOMER SUPPORT REPRESENTATIVE**** · Price: Dollar US$ · Published date: February 12, :37 · Modified date: February 14, 2020 · + New York City, New York, United States · Advertisement · At HOXTON, exceptional customer service is at the heart of our success. As a Custom ...

  • D&W Diesel

    Customer Support Representative

    1 week ago

    D&W Diesel New York, United States

    Customer Support Representative · Job Type Full-time Description D&W is currently looking to add a **Customer Support Representative** to our team in our Corporate location in Auburn, NY. · Responsibilities: · Handle inbound customer calls · Work to establish professional bus ...

  • Porter Group

    Sales Support Representative

    4 days ago

    Porter Group New York, United States

    Industry | Services - Marketing · Location | Manhattan, NY · Salary | $50,000 · First Year Potential | $55,000 · Benefits | Health, Dental, Optical · Reference | 012785 · Job Summary · Unique marketing organization seeks a Sales Support Representative to work out of their Manhatt ...

  • Pontera

    Customer Support Representative

    1 week ago

    Pontera New York, United States

    Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. · Pon ...

  • Citizen Advocates

    Customer Support Representative

    1 week ago

    Citizen Advocates New York, United States

    We're looking for highly motivated, self-directed, organized individual that can join our Customer Support team in a busy behavioral health clinic. Computer literacy and multi-tasking required for our high patient volume environment. Duties include but are not limited to daily Cu ...

  • Pontera

    Customer Support Representative

    1 week ago

    Pontera New York, United States

    Job Description · Job DescriptionPontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their ...

  • Molina Healthcare

    Office Support Representative

    1 week ago

    Molina Healthcare New York, NY, United States Full time

    Remote and must live in downstate New York*** Job Description · Molina Health Plan Network Provider Relations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare's overall mission, core values, a ...

  • Cogent Infotech Corporation

    Customer Support Representative

    1 week ago

    Cogent Infotech Corporation New York, United States

    Job Description · Job DescriptionRole: INFORMATION CLERK · Location: Long Island City, NY 11101 · Contract Role · Job Summary/ Essential Job Functions: · Must have previous customer service and call center experience. · Requires sound knowledge of Word, Excel in addition to excel ...