Jobs
>
New York City

    Customer Support Representative - New York, United States - Pontera

    Pontera
    Pontera New York, United States

    1 week ago

    Default job background
    Description

    Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.

    Pontera is used by financial advisors across the nation- from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.

    Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security.

    Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in.

    DESCRIPTION

    We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt.

    RESPONSIBILITIES

    • Provide software support and troubleshoot basic technical issues.
    • Respond to all client questions and issues in a quick and comprehensive manner.
    • Escalate technical issues to the relevant internal teams.
    • Communicate and solve issues with cross functional teams by phone, email, video chat.
    • Work on specific projects as needed.
    REQUIREMENTS
    • Exceptional team player with the ability to relate and care for customers.
    • Excellent verbal and written communication skills.
    • High energy, positive, and can-do attitude.
    • High intellect, quick to learn and eager to excel.
    • Comfortable in a fast paced, high-growth start-up environment.
    • Bachelor's degree or equivalent.
    WHAT WE OFFER
    • Compensation: $50,000 - $60,000 annually
    • Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
    • Team Culture: A collegial, collaborative, fun work environment with frequent team events
    • Equity: All new hires are eligible for equity grant participation
    • Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
    • Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
    • Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
    • Professional Development: Sponsored learning & development program (to cover classes, certifications, and more)
    • Food Perks: Fully stocked kitchen & lunch reimbursement program
    • Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO days
    Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • B&H Photo

    Enterprise Accounts Support Representative

    2 days ago

    B&H Photo New York, United States

    At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for it ...

  • Mid-Hudson Cablevision

    Internet Support Representative

    1 week ago

    Mid-Hudson Cablevision Hudson, United States

    Mid-Hudson Cablevision is looking for an Internet Service Representative to join its Tech Support Call Center team. We offer a friendly, comfortable business environment. This position is located in our Hudson, NY location and is a full-time 40 hour per week position. Must be ava ...

  • AC New York Inc

    Customer Support Representative

    1 day ago

    AC New York Inc Long Island-Queens, United States

    Our rapidly growing firm is seeking a professional, profoundly ambitious, and driven Customer Support Representative to be a part of our team as we build and develop our market share in the NYC area. If you're looking to ignite your career with a company that develops its manager ...

  • Metropolitan Transportation Authority

    Computer Support Analyst Level 3 Tcu Represented

    1 week ago

    Metropolitan Transportation Authority New York, United States

    **Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...

  • Accu Reference Medical Lab

    Sales Support Representative

    1 week ago

    Accu Reference Medical Lab Linden, United States

    **Present shift: Tuesday to Saturday 8am-5:30pm** · **Responsibilities**: · - Maintaining a positive and professional attitude · - Prioritizing and responding promptly to clients or sales team inquiries · - Ensure client satisfaction and provide professional support · - Communica ...

  • LMG Connections

    Client Support Representative

    1 day ago

    LMG Connections White Plains, United States Full time

    **LMG Connections** is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sale ...

  • Embrace Management

    Customer Support Representative

    5 days ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Porter Group

    Sales Support Representative

    5 days ago

    Porter Group New York, United States

    Industry | Services - Marketing · Location | Manhattan, NY · Salary | $50,000 · First Year Potential | $55,000 · Benefits | Health, Dental, Optical · Reference | 012785 · Job Summary · Unique marketing organization seeks a Sales Support Representative to work out of their Manhatt ...

  • Embrace Management

    Customer Support Representative

    4 days ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Ascension Management, Inc.

    Customer Support Representative

    1 week ago

    Ascension Management, Inc. New York, United States

    Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions · Do you want to be a manager but dont have the experience? In this position, you can also get involved with ...

  • Zola

    Customer Support Representative

    1 week ago

    Zola New York, United States

    **Customer Support Representative** · at Zola New York Zola is looking for upbeat, organized, and empathetic individuals to join our team as a **Customer Support Representative**. As an agent, you will help newly engaged and recently married couples navigate their wedding planni ...

  • Knipper Health

    patient support representative

    1 week ago

    Knipper Health , KY, United States

    Overview · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Responsibilities · * Support inbound and outbound phone lines for the pharmacy · * Answer calls, emails ...

  • D&W Diesel

    Customer Support Representative

    1 week ago

    D&W Diesel New York, United States

    Customer Support Representative · Job Type Full-time Description D&W is currently looking to add a **Customer Support Representative** to our team in our Corporate location in Auburn, NY. · Responsibilities: · Handle inbound customer calls · Work to establish professional bus ...

  • free-classifieds-usa

    customer support representative

    1 week ago

    free-classifieds-usa New York, United States

    ****CUSTOMER SUPPORT REPRESENTATIVE**** · Price: Dollar US$ · Published date: February 12, :37 · Modified date: February 14, 2020 · + New York City, New York, United States · Advertisement · At HOXTON, exceptional customer service is at the heart of our success. As a Custom ...

  • Porter Group

    Sales Support Representative

    3 days ago

    Porter Group New York, United States

    Industry | Services - Marketing · Location | Manhattan, NY · Salary | $50,000 · First Year Potential | $55,000 · Benefits | Health, Dental, Optical · Reference | 012785 · Job Summary · Unique marketing organization seeks a Sales Support Representative to work out of their Manhatt ...

  • Citizen Advocates

    Customer Support Representative

    1 week ago

    Citizen Advocates New York, United States

    We're looking for highly motivated, self-directed, organized individual that can join our Customer Support team in a busy behavioral health clinic. Computer literacy and multi-tasking required for our high patient volume environment. Duties include but are not limited to daily Cu ...

  • Pontera

    Customer Support Representative

    1 week ago

    Pontera New York, United States

    Job Description · Job DescriptionPontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their ...

  • Molina Healthcare

    Office Support Representative

    1 week ago

    Molina Healthcare New York, NY, United States Full time

    Remote and must live in downstate New York*** Job Description · Molina Health Plan Network Provider Relations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare's overall mission, core values, a ...

  • Cogent Infotech Corporation

    Customer Support Representative

    1 week ago

    Cogent Infotech Corporation New York, United States

    Job Description · Job DescriptionRole: INFORMATION CLERK · Location: Long Island City, NY 11101 · Contract Role · Job Summary/ Essential Job Functions: · Must have previous customer service and call center experience. · Requires sound knowledge of Word, Excel in addition to excel ...

  • Molina Healthcare

    Office Support Representative

    1 week ago

    Molina Healthcare New York, NY, United States Full time

    Remote and must live in downstate New York*** · Molina Health Plan Network Provider Relations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare's overall mission, core values, and strategic plan ...