-
Project Manager with Genesys Experience
2 weeks ago
Schloss Technology Solutions LLC Plainsboro, United StatesJob Overview: · We are seeking a highly skilled and experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing the successful execution of various projects within our organization. This role requires strong leadership, ...
-
Customer Experience Manager
3 days ago
Michaels Stores, Inc. Union City, United StatesStore - BAY-UNION CITY, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer servi ...
-
Assistant Customer Experience Manager
1 week ago
Weis Markets Warminster, United States**Job ID**: · **JR8741** · **Job Category**: · **Store Operations** · **Career Area**: · **Store Management** · **Job Type**: · **Regular** · **Schedule**: · **Full time** · **Job Location**: · **1133 York Road** · **Warminster, PA 18974** · **Overview**: · Looking for a company ...
-
Site Experience Manager- Remote
2 weeks ago
Zenith Services Berkeley Heights, United StatesThe Site Experience Lead is the owner of the brand's content and user experience strategy from end to end across our · quick-growing eCommerce channel, supporting the Site Experience Director. They will be tasked with providing a "best in · class" experience for our consumers lev ...
-
Michaels Stores, Inc. Feasterville-Trevose, United StatesStore - PHI-FEASTERVILLE, PA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer ser ...
-
Customer Experience Manager
4 days ago
Michaels Union City, United States Temps partielStore - BAY-UNION CITY, CAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...
-
Customer Experience Manager
1 week ago
Michaels Freehold, United States Temps pleinStore - FREEHOLD, NJQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangement du ...
-
Paralegal - Patent
1 week ago
Novo Nordisk Plainsboro, United States**About the Department** · The Legal department is comprised of our Legal and Patents functions. We depend on our legal team to help drive growth and maintain the highest level of standards and practices across all of our legal efforts. It's a tall order, which is why we only hir ...
-
Associate Director
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · Imagine being a part of a team committed to helping people defeat diabetes and other serious chronic conditions. Here at Novo Nordisk, we seek out opportunities to contribute to healthier communities and better lives for all people. And, that's what you ...
-
Talent Acquisition Specialist
3 weeks ago
ACS Plainsboro, United States**Senior Talent Acquisition Specialist | Corporate Recruiter** · **Hybrid in Plainsboro, NJ** · Immediate hybrid opportunity available in Plainsboro, NJ with one of the largest and most recognized Pharmaceutical and Biotechnology corporations in the world. · **REQUIREMENTS**: · - ...
-
Desk Side Technician
3 weeks ago
HCLTech Plainsboro, United States**Job Title**:IT Asset Management Technician · - **Pay**:$28/hr · - **Hours**:Monday - Friday 8:30am - 5:00pm · - **This is an ON-SITE role in Plainsboro, NJ** · **Job Summary**:The IT Asset Management Technician is responsible for managing the intake, inventory, and lifecycle of ...
-
Associate Director
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resourc ...
-
Manager - Content Operations
3 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · The Cardiometabolic Marketing Team leads the US marketing efforts for Novo Nordisk's robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, cardiovascular disease, and other serious chronic ...
-
Buyer/purchasing(Pharmaceutical)
2 weeks ago
ACS Plainsboro, United StatesHi, · In the event that you are not interested, not qualified or simply not available, we apologize in advance as we continue to optimize and enhance our target audience. · **Procurement Specialist (Buyer/Purchaser)** · **Hybrid in Plainsboro, NJ** · Immediate opening **in Plains ...
-
Manager - Independent Medical Education
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department*** · The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA ...
-
Specialist - Regulatory Affairs
3 weeks ago
Novo Nordisk Plainsboro, United States**About the Department*** · The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA ...
-
Brand Strategy Lead
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one ...
-
Consumer Strategist
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one ...
-
Associate Director
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resourc ...
-
Manager - Next Generation Customer Engagement
2 weeks ago
Novo Nordisk Plainsboro, United States**About the Department** · Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one ...
Client Experience Manager - Plainsboro, United States - AmTrust Financial
Description
Client Experience ManagerJob Locations
US-CT-Southington | US-NY-Latham | US-NJ-Plainsboro | US-NH-Nashua
Requisition ID
Category
Claims - Workers Compensation
Position Type
Regular Full-Time
Overview
The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy.
The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods.
The CXM will support our internal Sales, Underwriting and Claims teams by working along side them to address anything they need, or a client needs with a regional focus.
This model will allow one point of accountability to address any issues that arise over the life of a policy.
The CXM must maintain a solid understanding of AmTrust's mission, vision, and values and uphold the standards of the AmTrust organization.
ResponsibilitiesThe Client Experience Manager will be a proactive consultative resource for the client.
The CXM will utilize claim data and analytics to provide actionable insights for the client to identify opportunities for account improvement.
The CXM is a brand representative to the client, and they must advocate why choosing AmTrust is most valuable to the client needs.
Assisting AmTrust Underwriting, Sales, and Claims in new and renewal business through prospect calls.Onboard Agents/Insureds to educate on AmTrust capabilities.
Build and maintain strong professional relationships and collaboration with all internal departments to better serve our customers.
Build and maintain relationships with Insureds & Agents to ensure a high level of customer satisfaction.
Learn and understand the insured and agent profile to provide and coordinate best services to internal and external partners.
Resolve customer issues in a timely and complete manner.
Conducting metrics analysis and reporting of Insureds claims experience through the Stewardship report process.
Must demonstrate the ability to tell the AmTrust story to internal/external partners by completing the CXM certification.
Educate and train internal business partners, agents, and brokers on AmTrust services
Collaborate with Sales/Underwriting and Claims to customize presentations to tell the AmTrust story.
Coordinate & facilitate Claim Reviews with internal staff, agents & insureds.
Partner with Sales/Underwriting and Claims to achieve customer retention goals by following CXM best practices.
Coordinate Special Claims Handling Instructions to build a service plan that addresses specific claim handling needs for insureds/agents as requested.
Complete reserve and coding reviews.Notification of significant loss communication to insured/agent.
Document a record of key activities, such as claim reviews, stewardships, customer education and issue resolution within the appropriate systems.
Performs other functionally related duties as needed.Qualifications
Required:
Minimum 4-5 years relevant experience in claims
Workers' Comp/Property/Casualty Claim handling/Supervision/Management.
Strong ability to collaborate across departments.
Excellent interpersonal communication and presentation skills.
Proficiency with Excel/Word/PowerPoint applications.
Exceptional communication skills, both oral and written; professional telephone etiquette
Excellent relationship management skills
Ability to manage multiple tasks simultaneously
Must be detail oriented, organized, and possess strong interpersonal skills
Preferred:
Previous Claim Account Management/customer service experience.
Bachelor's degree
The salary range for this role is $87,000 - $107,000/year. This range is only applicable for jobs to be performed in New York and/or New Jersey.
Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics.
This range may be modified in the future.What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities
Our benefits include:
Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.
This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.
Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices.It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With UsNot ready to apply? Connect with us for general consideration.
#J-18808-Ljbffr