Training Coordinator - Norristown, United States - Montgomery County Pennsylvania

Montgomery County Pennsylvania Norristown, United States

3 weeks ago

Description

SUMMARY

Primarily, the Training Coordinator develops and provides training to county personnel. Delivers training to all employees, or small groups on computer and security best practices, and a variety of software applications including Microsoft 365 and Office apps, and other third party apps.

Outside Data Requests:

Back-up support for all BOA Data requests (Monthly, BOA, Voters, etc.), emails, and required documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Course Curriculum Development: Develops course curriculum and instructional material related to computer usage, network security, Microsoft desktop and online apps, Adobe Acrobat DC, audio and video apps, and other third-party vendor software used within county departments;
Effective Training Strategies: Breaks down technical information into non-technical language to formulate effective training strategies that enhance software adoption and proficiency;
Training Coordination: Collaborates, schedules, and conducts virtual and in-person specific training sessions with department management and staff to align with their specific requirements;
Customized Training: Conducts customized training for all employees, including small groups and one-on-one user training. Adapts training methods based on individual learning styles and skill levels;
New Hire Orientation: Presents IT (Information and Technology) department information and services at a bi-monthly New Hire Orientation session (in-person);
Instructional Material Maintenance: Creates and maintains instructional material and videos on the ITS Training intranet site and internal department's SharePoint site;
Communication: Sends Training Announcement email blasts.
eLearning Course Assignments: Creates and assigns employees to eLearning courses;
External Training Coordination: Liaises with outside training providers to register IT staff for high-level technical courses and certifications;
Vendor Management: Locates vendors and processes invoices to vendor agencies;
Budget Research: Researches training needs for the annual budget.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In-person and virtual training experience is essential on Microsoft 365 and Office applications;
Proficiency:
1. Adobe Acrobat DC;
2. Microsoft Office 2016 apps;
3. Microsoft 365 apps;
4. OneDrive syncing;
5. SharePoint;
6. Audio and video editing software;
7. Virtual meetings (Microsoft Teams and Zoom).
Working knowledge:
1. Windows 10 features and functions;
2. VPN and VDI networks and functionality;
3. Multi-factor Authentication;
4. Network security.
BS Computer Science /5+ years equivalent training experience preferred.
Ability to maintain confidentiality when in contact with non-public information.
Clearly explain technical complexities related to software functionality, features, and usage in plain terms.
Ability to understand the business rules of various county departments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee frequently is required to taste or smell. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

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