Jobs
>
Minneapolis

    Manager, Operations I - Minneapolis, United States - RBC Capital Markets, LLC

    Default job background
    Regular, Full time
    Description

    Job Summary


    Job Description


    Job Description

    What is the opportunity?

    Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's growth strategy, all while ensuring safety and soundness through robust risk management practices.

    Provide supervisory guidance and personnel support for the Document Processing Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department.

    What will you do?

    • Hire, onboard, and train new team members.
    • Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met.
    • Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
    • Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.
    • Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
    • Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
    • Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
    • Develop and maintain department procedures.

    What do you need to succeed?

    Must-have

    • 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
    • 3+ years prior securities, banking, technology and/or job specific related industry experience
    • Securities license 7 or 99 (or able to obtain license within 120 days)
    • 2+ years demonstrated and sound managerial experience leading and managing a team
    • Previous cost basis expertise

    Nice-to-have

    • Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
    • Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
    • Previous experience with cost basis
    • Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Flexible work/life balance options
    • Opportunities to do challenging work
    • Opportunities to take on progressively greater accountabilities
    • Access to a variety of job opportunities across business

    Job Skills

    Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management

    Additional Job Details

    Address:


    250 NICOLLET MALL:MINNEAPOLIS

    City:


    Minneapolis

    Country:


    United States of America

    Work hours/week:


    40

    Employment Type:


    Full time

    Platform:


    Wealth Management

    Job Type:


    Regular

    Pay Type:


    Salaried

    Posted Date:



    Application Deadline:



    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.


    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .



    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

  • Brosnan Risk Consultants

    Operations Manager

    1 week ago


    Brosnan Risk Consultants Bloomington, United States

    Company Overview/Benefits: · **Brosnan is looking for an Operations Manager in **_Central Illinois_**** · The Salary Range is between **_$55,000-65,000_**, depending on experience and qualifications. · PTO, Medical, Dental, Vision, and Company Match 401k up to 4%. · Great Company ...


  • City of Bloomington Bloomington, United States

    **Examples of Duties** · This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned. · - Helps oversee, schedules, coordinates, and supervises all operations ...

  • Classet

    Operations Manager

    3 days ago


    Classet Edina, United States

    If you love people, love to help, and love to work hard and win, we would love to meet youWe are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth ...

  • Minneapolis Downtown Council

    Operations Manager

    5 days ago


    Minneapolis Downtown Council Minneapolis, United States

    Job Description · Job DescriptionORGANIZATION SUMMARY: The Minneapolis Downtown Improvement District (the "DID") is a 501 (c) 6 corporation (formed January 2009) that implements services and programs in a 120+ block area of Downtown Minneapolis (the "District"). The mission of th ...

  • Jeremiah Program

    Operations Manager

    52 minutes ago


    Jeremiah Program Minneapolis, United States

    Job Description · Job DescriptionABOUT JEREMIAH PROGRAM · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, hous ...

  • Handyman Connection of Eden Prairie, MN

    Operations Manager

    2 days ago


    Handyman Connection of Eden Prairie, MN Minneapolis, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Competitive salary · Opportunity for advancement · Paid time off · Training & development · Position Summary: · Handyman Connection is seeking an Operations Manager to lead excellence and exp ...

  • Paladin Technologies

    Operations Manager

    51 minutes ago


    Paladin Technologies Minneapolis, United States

    Job Description · Job DescriptionPOSITION OVERVIEW: · Plans, organizes, directs, and controls the activities required for effective management of the Operations Department. Ensure quality installations, Service, and Client satisfaction. Develop and maintain fiscal responsibility ...

  • Classet

    Operations Manager

    6 days ago


    Classet Minneapolis, United States

    Job Description · Job DescriptionIf you love people, love to help, and love to work hard and win, we would love to meet youWe are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like yo ...

  • Coforge

    Operations Manager

    3 days ago


    Coforge Minneapolis, United States

    Role: Project Support Coordinator move management experience · Location: Minneapolis, MN · Experience Required: 7+ years · Key Skills:Project management, Vendor management, move coordination. · Mode of Hire: Full Time · We at Coforge are seeking Project Support Coordinator with ...

  • ZephyrTech

    Operations Manager

    2 weeks ago


    ZephyrTech White Lake, WI, United States Freelance

    We are currently seeking a Managing Director/Operations Manager to join our team at our store in Paderborn, White Lake, WI. · Responsibilities include: · - Independent management of the business · - Ensuring smooth flow of information · - Leading and supporting our team · - Maint ...

  • Flynn Group of Companies

    Operations Manager

    1 week ago


    Flynn Group of Companies Minneapolis, United States

    Job Description · Job DescriptionOperations Manager Comercial Roofing · Flynn Group of Comapnies · Full time - Great Benefits · $100k+ · For over 40 years, we have enjoyed steady growth and success by providing quality contracting services and design assistance to ensure long- ...

  • Xcel Energy, Inc.

    Manager Operations

    2 weeks ago


    Xcel Energy, Inc. Minneapolis, United States Full time

    Job DescriptionAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be ...

  • RSM US LLP

    Operations Manager

    2 days ago


    RSM US LLP Minneapolis, United States Regular, Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...

  • RSM US LLP

    Operations Manager

    1 week ago


    RSM US LLP Minneapolis, United States Regular, Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...

  • Paladin Technologies

    Operations Manager

    6 days ago


    Paladin Technologies Minneapolis, United States Regular, Full time

    POSITION OVERVIEW: · Plans, organizes, directs, and controls the activities required for effective management of the Operations Department. Ensure quality installations, Service, and Client satisfaction. Develop and maintain fiscal responsibility for the department. And other dut ...


  • Xcel Energy, Inc. Minneapolis, United States Full time

    Position Summary · Standard Operations Position. Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of polici ...


  • The Hotchkiss School Lakeville, United States

    **Department**:Athletic Department · **FLSA**: Non-Exempt · **Job Designation**: Full-time Staff · **Schedule**: Calendar year, 12-months, Mon-Fri 8:00 am-3:00 pm, 35 hours/week, some evening and weekend work required · **Reports to**: Director of Athletics · **Travel**: None/rar ...


  • U.S. Bancorp Minneapolis, United States

    Responsible for the overall operational performance of assigned area or business line. Develops group-wide business plans; makes policies and ensures compliance; handles personnel matters; evaluates and improves operational methods and strategies to Operations Manager, Operations ...


  • Page Mechanical Group Inc Minneapolis, United States

    National Grid Renewables is a leading North American renewable energy company based in Minneapolis, Minnesota, with satellite offices located in the regions where it develops, constructs, and operates renewable energy projects. National Grid Renewables is part of the competitive, ...


  • Scoular Company Minneapolis, United States

    Scoular is an employee-owned $9B agribusiness leading the way since 1892. We buy, sell, store, handle and process grain and ingredients by leveraging our global networks and expertise in international trade and transportation. Employing more 1,400 people in over 100 offices and f ...