Deskside Support Tier II with Security Clearance - Washington, DC, United States - Marathon TS Inc

Marathon TS Inc Washington, DC, United States

2 weeks ago

Technology / Internet

Description

Marathon TS is seeking a Deskside Support Technician Tier II to support a federal client in Washington, DC

Responsibilities:

Provide 2nd level escalation support to the Tier 1 Help Desk.
Provide remote and on-site troubleshooting for hardware and software support.
Resolve Call Center Tech Support tickets and provide desk-side support to the rest of the client's customers.
Install, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system.
Work with VIPs, providing a "white glove" service where necessary.
Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors.
Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.
Track all work, inventory, and projects using a ticketing system
Provide assistance and participate on new project(s) testing and deployment/delivery.
Travel to all client sites in the Washington, DC National Capitol Region as needed for break/fix tickets.
Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.
Participate in project deployment.
Provide input and update knowledge base as necessary.
Coordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.
Maintain an organized resource/hardware furnished storage room(s).
Document, update and close tickets according to defined service level agreement requirements

Qualifications:

Have a Bachelor's degree in IT or closely related field.
Minimum 4 years' experience working in support of desk side services with specific focus on supporting executive VP\\VIP levels and their assistants.
MCP (Microsoft Certified Professional - currently: MDA-100), and CompTIA A or Network certification.
Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, thin client, terminal services and Virtual Desktop Infrastructure (VMWare VDI).
Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
Experience preferred of VMWare, VOIP, Ticket tracking system, and Office 365.
Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
Ability to work individually and within a team environment with little supervision

#CJJOBS Marathon TS is committed to the development of a creative, diverse and inclusive work environment
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities

Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

Security Engineer with Security Clearance

10 minutes ago

NAIS Washington, United States

Contract/Location: National Capital Region / Pensacola, FL Overview: · NAIS LLC is seeking an experienced Security Engineer to provide services on a contract supporting a U.S. Government agency. The ideal candidate will have excellent problem-solving and communications skills as ...
Security Engineer with Security Clearance

10 minutes ago

Base One Technologies Washington, United States

Our DC metro based client is looking for security Engineer. Must Have One of the Following J3 Certifications: · CISSP, GCWN, GISF, GSSP, GICSP, CCSP, CSSLP, SSCP, CCSNP, CCIE-Security, ECSP, MCSE-Security Expert, or RHCSA/RHCE Certification. Job Description: The Security Engineer ...
Security Specialist with Security Clearance

1 week ago

Watermark Risk Management International, LLC washington dc, United States

Come make your mark with Watermark FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. · SUBJECT MATTER EXPERTS specializing in security and risk management. We're intimately familiar with DOD security programs and mission requir ...
Security Engineer with Security Clearance

2 weeks ago

Marathon TS Inc Washington, DC, United States

Job Overview Marathon TS are looking for an Security Engineer to join our team on an effort supporting our Federal Government Client in Washington, D.C.The ISSE will be part of a team that supports mission critical applications with both obtaining and maintaining Authorization to ...
Security Engineer with Security Clearance

10 minutes ago

Source Moon Consulting, LLC Washington, United States

: ECS is seeking a passionate Security Engineer with strong project management experience to support a rapidly growing Data Analytics and Business Intelligence platform focused on providing data solutions that empower our Federal customers. As a Security Engineer, you will ensure ...
Security Administrator with Security Clearance

1 week ago

Watermark Risk Management International, LLC washington dc, United States

Come make your mark with Watermark FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. · SUBJECT MATTER EXPERTS specializing in security and risk management. We're intimately familiar with DOD security programs and mission requir ...
Security Specialist with Security Clearance

10 minutes ago

IntePros Federal Washington, United States

The Opportunity: IntePros Federal is seeking a Security Specialist in support of our federal government customer. The IT Systems Security Specialist supports our customer to provide technical, analytical, and liaison support for implementing systems and network engineering functi ...
Security Analyst with Security Clearance

10 minutes ago

Peraton Washington, United States

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...
Security Administrator with Security Clearance

11 minutes ago

Alutiiq, LLC Washington, United States

The Security Systems Administrator will be responsible for Maintenance and Programming services for the electronic and mechanical security systems and hardware (including Intrusion Detection, Video Monitoring & Access Control) for an Electronic Security Systems (ESS) Sustainment ...
Security Engineer with Security Clearance

10 minutes ago

MetroStar Systems Inc. Washington, United States

MetroStar Systems is looking for a Security System/Information Assurance Engineer who is · passionate about network and data security. You must have strong communication and · leadership skills to interact with client business leaders, stakeholders, and other senior level · execu ...
Security Engineer with Security Clearance

9 minutes ago

Anonymous Employer Washington, United States

Our DC Metro based client is looking for Senior Security Engineers. If you are interested in this position. Please submit your application to Must Have One of the Following J3 Certifications: · CASP, GCIH, GCWN, GISF, GISP, GSSP, GICSP, GSSP, SEI, CISSP, CSSLP, SSCP, CCNP, CCNP S ...
ISSO with Security Clearance

11 minutes ago

Anonymous Employer Washington, United States

Senior ISSO · Washington, DC - Hybrid $140k + bonus My client is looking for a Senior ISSO to be on site in a hybrid role. This position requires someone with an active top secret clearance, to be considered for this role you need experience with the following: Required: TS Clear ...
Security Specalist with Security Clearance

10 minutes ago

Metronome LLC Washington, United States

We are currently seeking experienced Security Specialists to join our team at Metronome LLC. Your profile has caught our attention, and we believe you may be an excellent fit for this role. About the Role: · As a Security Specialist at Metronome, you will play a crucial role in v ...
Security Engineer with Security Clearance

9 minutes ago

Experis Washington, United States

As a Security Engineer specializing in Vulnerability Mitigation and Intelligence, you will be responsible for devising and implementing effective strategies to mitigate vulnerabilities, enhance cybersecurity defenses, and provide actionable intelligence. Your expertise will be cr ...
Security Engineer with Security Clearance

10 minutes ago

Anonymous Employer Washington, United States

Our DC metro based client is looking for a Senior Security Engineer. If you are interested in this opening, please forward a copy of your updated resume in word format. Thank you. Must Have One of the Following J3 Certifications: · CASP, GCIH, GCWN, GISF, GISP, GSSP, GICSP, GSSP, ...
Carpenter with Security Clearance

10 minutes ago

Cooper Building Services LLC Washington, United States

Our company is seeking a skilled and experienced Carpenter to join our team. The ideal candidate will have at least three years of experience in carpentry, with a strong background in construction and renovation projects in secure or classified sites. As a Carpenter for Secure/Cl ...
Security Engineer with Security Clearance

10 minutes ago

Base One Technologies Washington, United States

: As a Security Engineer, you will help ensure the security of agency's human capital technology solution and the privacy of its customers. Combining security and system engineering backgrounds, you will manage the proper configuration of business processes to align with Agency a ...
IT Manager with Security Clearance

11 minutes ago

OPEXUS Washington, United States

Join the OPEXUS team that supports our customers by providing cutting-edge technology services. This is an exciting opportunity for IT Manager responsible for delivering world-class technology services for our customers. This role reports to the Director of I.T. Infrastructure an ...
Astronomer with Security Clearance

11 minutes ago

Tigua Inc. Navy Observatory, United States

Tigua Inc., focusing on delivering exceptional and innovative solutions for complex challenges is seeking a highly skilled and experienced Astronomer. The right candidate will engage and provide customer support to USNO departments (Celestial Reference FrameDC and Celestial Refer ...
Epidemiologist with Security Clearance

1 week ago

Noblis Washington, DC, United States

Responsibilities Noblis and our wholly owned subsidiary, Noblis ESI , are solving difficult problems that help our government and our country · We bring the best of scientific thought, management, and engineering expertise with a reputation for independence and objectivity · We s ...