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    Direct Repair Program Vendor Manager, Greater Philadelphia Area Territory- Field/Remote Hybrid - New Jersey, United States - 501 CSAA Insurance Services, Inc.

    501 CSAA Insurance Services, Inc.
    501 CSAA Insurance Services, Inc. New Jersey, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Information

    CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Direct Repair Program Vendor Manager in our Greater Philadelphia Area Territory (to include parts of NJ and DE) Join us and support CSAA IG in achieving our goals.

    Your Role:

    Our Direct Repair Program Vendor Manager is a virtual and field hybrid employee responsible for Direct Repair Network (DRN) performance, management and relationship to ensure financial and customer-driven results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding/removing shops from program.

    Your work:

  • Responsible for vendor relationships, contract enforcement and monitoring of direct repair network (DRN) shop performance through scorecard metrics analysis
  • Viewed as senior resource in given field for department and/or unit
  • Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage), which requires physical inspection and evaluation
  • Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts
  • Works within broad limits and authority on highly complex assignments requiring specialist knowledge
  • Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues
  • Requires 1-2 days travel each week to meet 24 physical re-inspections a month.

    • Required Experience, Education and Skills

  • Knowledge of auto repair estimates and systems
  • BS/BA, or equivalent experience
  • Valid Driver's License
  • Depending on assignment, may be required to obtain and maintain Adjuster's license (state-specific)
  • Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures
  • Ability to independently manage relationships and contracts with DRN shops to ensure performance goals are achieved
  • Strong and effective negotiation skills
  • Strong analytical, problem-solving and organizational skills
  • Basic math and working computer skills with technical aptitude to utilize a variety of software applications
  • Ability to work independently, be self-motivated and goal-oriented
  • Strong oral and written communication skills
  • Ability to work in a flexible, changing environment

    • What would make us excited about you?

  • Typically 6+ years of auto physical damage claims experience
  • Knowledge of project and/or contract management
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.
  • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
  • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
  • Travels as needed for role, including divisional / team meetings and other in-person meetings
  • Fulfills business needs, which may include investing extra time, helping other teams, etc

    • CSAA IG Careers

    At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

    Join us if you...

  • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
  • COMMIT to being there for our customers and employees.
  • CREATE a sense of purpose that serves the greater good through innovation.

    • Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more

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