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Lakeland

    Athletics Student Employee-Guest Services - Lakeland, United States - SEU

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    Description

    Guest Service Representative:

    SUMMARY:
    Work under direction of the Associate Director of Athletics to assist in
    providing fans with world class service at Fire Athletics events. These responsibilities
    exist before, during,and after each game. This role is vital when it comes to creating
    an enjoyable, clean and safe environment for our guests attending Fire Athletic
    events. To achieve this, our staff needs to be professional, courteous, pleasant,
    reliable, and dependable. We are looking for enthusiastic representatives to provide
    excellent customer service to our patrons.

    Greet each fan with a warm smile and a friendly welcome
    Assist guest in how to get to their seats.
    Assist in providing special accommodations for disabled fans
    Assists guests with any needs they may require
    Remains aware of any special activities, functions, or promotions for that game.

    Thank fans form coming

    Regular and timely attendance required at ALL Fire Football home games


    Ticket Sale & Service Representative:

    SUMMARY:
    Maximize ticket revenue by increasing paid attendance for Fire Athletic
    events on campus while providing exceptional customer service.


    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Generate new business through group and season ticket sales
    Assist in database management, including lead entry and reporting
    Generate new group concepts and ideas for increasing revenue
    Assist with special group and season ticket sales projects
    Assist tickets sales department through outbound, inbound and renewal sales,
    includingtracking and monitoring calls for productivity and effectiveness.

    Guest Services Mission & Purpose
    We are committed to providing an experience that is marked by world class
    service and creating lifelong Fire Fans.
    le and dependable. We are looking for enthusiastic representatives to provide
    excellent customer service to our patrons.


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