Employee in the technical service department - Brandon, United States - Eclipse Enterprises
Description
We, AFFELDT Maschinenbau GmbH, are a globally operating company that designs, develops and produces state-of-the-art packaging lines for various products such as fruits and vegetables, bakery and confectionery products, printed materials, frozen products, as well as other food and non-food items.
We are currently seeking a dedicated Technical Service Representative (m/f/d) for our location in Neuendorf near Elmshorn, starting as soon as possible.
Your responsibilities with us
- Providing technical support to our customers via email or phone
- Processing replacement deliveries / spare parts orders / quotes / purchases
- Conducting error and root cause analyses
- Creating quotes for service and maintenance work
- Assisting in coordinating service assignments and orders, including documentation and travel organization for technicians
- Commissioning internal and external service partners for repairs / maintenance and upkeep
- Processing returns and complaints
- Transmitting orders to our warehouse
- Supporting the shipping and sales department
Your profile
- Successfully completed apprenticeship as an electrician, mechatronics technician or similar, technician/master's degree
- Professional experience as a skilled worker in mechanical engineering
- Enjoyment of intensive customer contact <
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