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    Desktop Support - Nashville, United States - Crescens

    Crescens
    Crescens Nashville, United States

    Found in: Lensa US 4 C2 - 5 days ago

    Default job background
    Description
    Job title: Desktop Support
    Location: Nashville, TN [Onsite]
    Duration: 7+ months
    Type: contract

    Job Description :
    • Assist in the repair and maintenance of laptop and desktop computers and peripherals, iPhones, and iPads. This includes both software and hardware maintenance.
    • Provide desktop support and excellent customer service to approximately 150 employees and contractors.
    • Exhibit attention to detail when troubleshooting technical issues, when creating documentation, and following through on providing solutions.
    • Set up IT equipment in office spaces.
    • Assist in performing the periodic inventory of all the agency's tagged equipment.
    • Assist employees in using conference room technology and setting up Webex or Microsoft Teams meetings.
    • Assist in performing web updates in Adobe Experience Manager (AEM).
    Required Skills:
    • Knowledge in Microsoft Office tools, Windows 10, and Adobe Acrobat Professional.
    • Enrolled in a related information technology degree or certificate program at a local college.
    • Related certifications, such as CompTIA, are helpful but not required for this position.
    • Available to complete a 6-month internship working a minimum of 20 hours/week around school schedule during THEC/TSAC business hours
    • Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution.
    • Installs a variety of desktop computer hardware and software and provides technical and customer support for these products.
    • Provides customer support to both on-site and remote users. Analyzes users' system problems and provides solutions.
    • Works with teams of analysts, programmers, and users in application development environments.
    • Tests and may write the technical documentation prepared for software or hardware installation.
    • Primary skill set comprises Microsoft Office Suite and Microsoft, Novell and Unix operating systems.
    • Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions.
    • Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.
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