Desktop Support with Security Clearance - Nashville, TN, United States - SAIC

    SAIC
    SAIC Nashville, TN, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description
    SAIC is seeking a Desktop Support in Nashville, TNto support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
    Handle escalated tickets from first-tier help desk support


    NOTE:
    Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours

    JOB DESCRIPTION:

    • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
    • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
    • May route calls to product line specialists, application, or system support specialists.
    • Maintains and updates records and tracking databases.
    • Alerts management to recurring problems and patterns of problems.
    • Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
    • Install and test personal computers, printers, and other peripherals
    • Configure operating system, load shrink-wrap programs and other application software programs
    • Troubleshoot printer, computer, and peripheral incidents
    • Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
    Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems Qualifications REQUIRED EDUCATION AND EXPERIENCE:


    • Associates and one (1) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
    • Experience in Tier II helpdesk environment
    • Experience installing and configuring Windows 10 and MS Office 365 applications
    • Experience using ServiceNow or a similar ticketing system
    • Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time
    After hours support may be required

    Must be willing to travel to other locations within 2 hour radius during work hours REQUIRED CERTIFICATIONS:

    Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) REQUIRED CLEARANCE:


    • Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
    • Must be a current US Citizen SAIC accepts applications on an ongoing basis and there is no deadline

    Covid Policy:
    SAIC does not require COVID-19 vaccinations or boosters
    Customer site vaccination requirements must be followed when work is performed at a customer site.