Service Desk Agent - Goodlettsville, TN, United States - Fusion Dynamics

Fusion Dynamics
Fusion Dynamics
Verified Company
Goodlettsville, TN, United States

2 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Service Desk Agent (m/w/d): Goodlettsville, TN


Why Löwenstein Medical Technology?:


Pioneering new paths. But never forgetting where we come from. Löwenstein Medical Technology is a medium-sized company under the umbrella of the internationally positioned Löwenstein Group. As a competence center for respiratory diagnostics and therapy, we develop and produce high-quality medical devices "Made in Germany" for worldwide use in sleep and ventilation medicine. We invest in employees who place our central values of personal responsibility, enthusiasm, creativity, and performance at the forefront of their work.


To strengthen our IT team, we are looking for a
Service Desk Agent (m/w/d) for the IT Service Desk in Hamburg as soon as possible.


Your contribution:


  • Collaboration in the IT Service Desk to support end users with IT issues in 1st level and in the Digital Workplace including onsite support activities at workstations and in conference rooms
  • Recording and classification of IT disruptions and user inquiries as part of ticket qualification
  • Resolution of IT disruptions (incidents) in the 1st level
  • Processing of standard user requests (service requests), e.g. setting up IT employee accounts, granting permissions, and installing clients and peripheral devices including instruction of employees
  • Support of users with concerns about their digital work environments (Windows desktop, standard office applications, business systems) and mobile devices
  • Support of IT applications (Windows
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