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    Desktop Support Technician - Nashville, United States - TEKsystems

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    Description

    Job Description

    Job Description
    • Diagnosing and resolving technical issues with hardware or software systems
    • Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
    • Determining the need for and subsequently providing system reconfiguration
    • Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
    • Documenting technical support procedures and maintaining customer records
    • Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
    • Completing thorough installations on the client environment by taking backups of data, upgrading systems as needed and installing new software or hardware solutions


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