-
Customer Service Representative
3 weeks ago
Eau Claire Leader Telegram Eau Claire, WI , United StatesLeader-Telegram Customer Service Representative, Full Time · Are you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong v ...
-
Customer Service Representative
2 weeks ago
Xcel Energy Eau Claire, United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...
-
Customer Service Representative
1 week ago
Eau Claire Leader Telegram Eau Claire, WI , United StatesLeader-Telegram Customer Service Representative, Full Time · Are you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong v ...
-
Customer Service Representative
2 weeks ago
Sun Technologies Eau Claire, United StatesJob Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location Location : Eau Claire,Wisconsin **Job Description** · **Customer Service Rep** ...
-
Customer Service Representative
6 days ago
National Presto Industries Eau Claire, United StatesNational Presto Industries, Inc is looking for a Customer Service Representative to join our team This is a Monday through Friday position, from 8am to 4:30pm - No nights, no weekends, and no holidays. We are looking for someone with a passion for helping others, and has a knack ...
-
customer service representative
2 weeks ago
Family Dollar Eau Claire, United StatesFamily Dollar N HASTINGS WAY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Patient Service Representative
2 weeks ago
Smile Brands Group Inc. Eau Claire, United States**Patient Service Representative** · Location Eau Claire, WI Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Eau Claire Oakwood JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative** · Midwest Dental is now part ...
-
Patient Service Representative
6 days ago
ZOLL LifeVest Eau Claire, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
-
Customer Service Representative
2 weeks ago
Eau Claire Leader Telegram Eau Claire, United StatesLeader-Telegram Customer Service Representative, Full Time · Are you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong ...
-
Member Services Representative
2 weeks ago
WESTconsin Credit Union Eau Claire, United StatesDo you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual that wants to join our team. You wi ...
-
Customer Service Representative
3 weeks ago
National Presto Industries Eau Claire, WI, United StatesDo you enjoy cooking, canning, and using kitchen appliances? Do you want to share your love cooking with others? If so, National Presto Industries, Inc is looking for a Customer Service Representative to join our team This is a Monday through Friday position, from 8am to 4:30pm - ...
-
Member Service Representative
2 weeks ago
Marine Credit Union Eau Claire, United States Part time**Job Details** · **Description** · Position: Assistant Team Leader · Reports to: Store Team Leader/Co Team Leader · Department: Store Operations · Exemption Status: Non-Exempt · Position Overview: · The Assistant Team Leader provides leadership for the successful operatio ...
-
Patient Service Representative
2 weeks ago
Midwest Dental Group Eau Claire, United StatesX Patient Service Representative Position in Eau Claire, WI · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Midwest Dental is now part of the Smile Brands family · Weve got the ideal job for you at the Midwe ...
-
Member Services Representative
2 weeks ago
Planet Fitness Eau Claire, United StatesAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping oth ...
-
Customer Service Representative
6 days ago
Hawthorne Global Aviati Eau Claire, United StatesJob Description · Job DescriptionAre you interested in Corporate Aviation? Do you enjoy working in a fast-paced environment and being part of a great team? · As a Customer Service Representative, you will work in a team environment as well as with flight crews and passengers. · ...
-
Member Services Representative
6 days ago
WESTconsin Credit Union Eau Claire, United StatesJob Description · Job DescriptionDo you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual th ...
-
Customer Service Representative
3 days ago
Border States Electric Eau Claire, United StatesBe part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · This position will be located in: Eau Claire , WI · Job S ...
-
Healthcare Delivery Service Representative
2 weeks ago
Sun Technologies Eau Claire, United StatesJob Title : Healthcare Delivery Service Representative Required Skills : Responsible for successfully delivering and setting up our durable medical equipment across a large area inside of patients' homes.? Location : Eau Claire,Wisconsin **Job Description** · **Service Rep** · ...
-
Retail Customer Service Representative
1 week ago
Ashley Furniture Industries Inc Eau Claire, United StatesAshley Furniture is a privately held company with over 75 years in business. We wouldn't be the World's Largest Furniture Manufacturer without those that make us One Ashley. When you join the Ashley Furniture team you are joining the history and the future of furniture · Positio ...
-
Member Services Representative II
2 weeks ago
WESTconsin Credit Union Eau Claire, United StatesJob Description · Job DescriptionDo you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual to ...
Customer Service Representative - Eau Claire, United States - Cascades
Description
**Customer Service Representative**
**Location:** Eau Claire, WI, US
The Customer Service Representatives mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.
****Individual responsibilities****
**Accountable**
Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
Follow up on the order or need, from handling to delivery or conclusion
**Responsible**
Perform real-time order entry and apply customer service procedures and standards
Document your customer or supplier files based on customer service processes and business rules
Create and maintain professional relationships with your customers and business partners
Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
Establish the level of an order or break down orders or needs in accordance with business rules
Validate the status of orders or material supplies and communicate it to customers or suppliers
Place orders according to customer consignment and replenishment inventory levels
Apply discounts and surcharges as required
Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status
Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way
Update customer on inventory status, delivery dates and other specific material order or supply requirements.
Manage backorder processing, in accordance with guidelines
Create returns (follow up on the order or need, from handling to delivery or conclusion)
DEC (college diploma) in administration and/or operations management or equivalent experience
2 to 5 years of relevant experience in a manufacturing sector
Proficiency with various computer tools including Microsoft Office and SAP
Ability to act and react quickly while working on a number of files at the same time
Customer-centric approach and excellent communication and listening skills
Ability to work independently
Adapt quickly and a high level of agility in order to respond to the various stakeholders needs
Able to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition
Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment
Ability to multi-task and provide multi-service support (phone, email, online systems)
Excellent company-paid benefits
Weekly Pay
Working with a dedicated and passionate team of leaders
Strong Company Culture
Profit sharing and 401K Options
Working for a company with a strong focus on sustainability and greener initiatives
Huge Career Advancement Opportunities
PPE Allowance
**A resume MUST accompany your application.** If you are struggling to upload it directly, please email it to with the title of Customer Service Representative.
****Core competencies defined for this job****
Client-focus Flexibility and ability to adapt Rigour Active listening Autonomy Action-based focus
**Job Segment:** Customer Service Representative, ERP, SAP, Supply, Customer Service, Technology, Operations