Jobs
>
Customer Service Representative
>
Eau Claire

    Customer Service Representative - Eau Claire, United States - Xcel Energy

    Xcel Energy
    Xcel Energy Eau Claire, United States

    3 weeks ago

    Default job background
    Description


    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

    Position Summary

    The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions.

    Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.

    Essential Responsibilities

    Provide high quality customer interaction through multiple channels in a Contact Center environment.

    Anticipate the customer's needs and consults with them by offering solutions and problem solving.

    Responds to complex inquiries.

    Provide technical support to customers.

    Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.

    Participate in on call rotation required.

    Performs other duties as assigned, including work on special projects.

    Minimum Requirements

    Minimum 18 months of customer service experience or equivalent Experience promoting product and services

    High School Diploma

    Preferred Requirements

    Bilingual/Spanish experience is preferred


    As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.

    At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.


    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Individuals with a disability who need an accommodation to apply please contact us at .

    Non-Bargaining

    • Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
    Deadline to Apply: 05/30/24

    EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


    ACCESSIBILITY STATEMENT
    Xcel Energy endeavors to make accessible to any and all users.

    If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

  • Cascades

    Customer Service Representative

    2 weeks ago

    Cascades Eau Claire, United States

    **Customer Service Representative** · **Location:** Eau Claire, WI, US · The Customer Service Representatives mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer serv ...

  • National Presto Industries

    Customer Service Representative

    2 weeks ago

    National Presto Industries Eau Claire, United States

    National Presto Industries, Inc is looking for a Customer Service Representative to join our team This is a Monday through Friday position, from 8am to 4:30pm - No nights, no weekends, and no holidays. We are looking for someone with a passion for helping others, and has a knack ...

  • Marine Credit Union

    Member Service Representative

    3 weeks ago

    Marine Credit Union Eau Claire, United States Part time

    **Job Details** · **Description** · Position: Assistant Team Leader · Reports to: Store Team Leader/Co Team Leader · Department: Store Operations · Exemption Status: Non-Exempt · Position Overview: · The Assistant Team Leader provides leadership for the successful operatio ...

  • WESTconsin Credit Union

    Member Services Representative

    2 weeks ago

    WESTconsin Credit Union Eau Claire, United States

    Job Description · Job DescriptionDo you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual th ...

  • Hawthorne Global Aviati

    Customer Service Representative

    2 weeks ago

    Hawthorne Global Aviati Eau Claire, United States

    Job Description · Job DescriptionAre you interested in Corporate Aviation? Do you enjoy working in a fast-paced environment and being part of a great team? · As a Customer Service Representative, you will work in a team environment as well as with flight crews and passengers. · ...

  • Border States Electric

    Customer Service Representative

    2 weeks ago

    Border States Electric Eau Claire, United States

    Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · This position will be located in: Eau Claire , WI · Job S ...

  • Ashley Furniture Industries Inc

    Retail Customer Service Representative

    3 weeks ago

    Ashley Furniture Industries Inc Eau Claire, United States

    Ashley Furniture is a privately held company with over 75 years in business. We wouldn't be the World's Largest Furniture Manufacturer without those that make us One Ashley. When you join the Ashley Furniture team you are joining the history and the future of furniture · Positio ...

  • Festival Foods

    Part Time Guest Service Representative

    3 weeks ago

    Festival Foods Eau Claire, United States Part time

    Job Summary: · Job Title: Guest Service Representative (GSR) · FLSA Status: Hourly · Reports To: Guest Services Manager · Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of assoc ...

  • Penske

    Customer Service Representative Fueler/Washer

    1 hour ago

    Penske Eau Claire, WI, United States

    What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be th ...

  • Eau Claire Leader Telegram

    Customer Service Representative

    3 weeks ago

    Eau Claire Leader Telegram Eau Claire, WI , United States

    Leader-Telegram Customer Service Representative, Full Time · Are you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong v ...

  • Family Dollar

    customer service representative

    3 weeks ago

    Family Dollar Eau Claire, United States

    Family Dollar N HASTINGS WAY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Sun Technologies

    Customer Service Representative

    3 weeks ago

    Sun Technologies Eau Claire, United States

    Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location Location : Eau Claire,Wisconsin **Job Description** · **Customer Service Rep** ...

  • Smile Brands Group Inc.

    Patient Service Representative

    3 weeks ago

    Smile Brands Group Inc. Eau Claire, United States

    **Patient Service Representative** · Location Eau Claire, WI Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Eau Claire Oakwood JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative** · Midwest Dental is now part ...

  • Xcel Energy

    Customer Service Representative

    1 day ago

    Xcel Energy Eau Claire, United States

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...

  • WESTconsin Credit Union

    Member Services Representative

    1 day ago

    WESTconsin Credit Union Eau Claire, United States

    Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual that wants to join our team. You wi ...

  • Eau Claire Leader Telegram

    Customer Service Representative

    3 weeks ago

    Eau Claire Leader Telegram Eau Claire, United States

    Leader-Telegram Customer Service Representative, Full Time · Are you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong ...

  • Midwest Dental Group

    Patient Service Representative

    3 weeks ago

    Midwest Dental Group Eau Claire, United States

    X Patient Service Representative Position in Eau Claire, WI · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Midwest Dental is now part of the Smile Brands family · Weve got the ideal job for you at the Midwe ...

  • Planet Fitness

    Member Services Representative

    4 weeks ago

    Planet Fitness Eau Claire, United States

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping oth ...

  • Planet Fitness

    Member Services Representative

    1 week ago

    Planet Fitness Eau Claire, United States

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping othe ...

  • WESTconsin Credit Union

    Member Services Representative

    3 weeks ago

    WESTconsin Credit Union Eau Claire, United States

    Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual that wants to join our team. You wi ...