- Process and review ACH uploads
- Assist customers locked out of online banking and business remote deposit capture
- Approve, process and link new online banking accounts to customer IDs
- E-account Opening
- Card Services and Zelle reports
- Review and correct Load Errors in Fiserv DNA - morning and late afternoon
- Process Payment Decisions in Fiserv DNA
- Review and process IAT's
- Review and process Check 21 (Fed returned items)
- Review and process RDC item
- Review and process Mobile Banking items
- Review and process new and additional business and retail accounts in Online Banking (DNA Web)
- Review and respond to customer messages in Online Banking
- Respond to customer inquiries in a timely manner (email, phone, etc.)
- Handle Online Banking issues such as password changes, setting up online banking, setting up or solving problems with Zelle, Bill pay, etc.
- Review and create Mobile Banking end of day reports (includes RDC) for business and retail
- Troubleshoot any ACH issues as reported by accounting
- Review various reports (ACH Exceptions, Electronic funds load and unload reports)
- RDC contracts/renewals
- ACH origination contracts/renewals
- RDC - setup online, installations - on demand
- Performs other job-related duties as may be assigned.
- 2-3 years Fiserv DNA
- 2-3 years e-banking/call center support
-
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Description
Job TypeFull-time
Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Experience Required: