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Hasbrouck Heights

    E-Banking Administrator - Hasbrouck Heights, United States - Bogota Savings Bank

    Bogota Savings Bank
    Bogota Savings Bank Hasbrouck Heights, United States

    1 day ago

    Default job background
    Description
    Job Type

    Full-time

    Description


    Essential Duties and Responsibilities include the following. Other duties may be assigned.


    • Process and review ACH uploads
    • Assist customers locked out of online banking and business remote deposit capture
    • Approve, process and link new online banking accounts to customer IDs
    • E-account Opening
    • Card Services and Zelle reports
    • Review and correct Load Errors in Fiserv DNA - morning and late afternoon
    • Process Payment Decisions in Fiserv DNA
    • Review and process IAT's
    • Review and process Check 21 (Fed returned items)
    • Review and process RDC item
    • Review and process Mobile Banking items
    • Review and process new and additional business and retail accounts in Online Banking (DNA Web)
    • Review and respond to customer messages in Online Banking
    • Respond to customer inquiries in a timely manner (email, phone, etc.)
    • Handle Online Banking issues such as password changes, setting up online banking, setting up or solving problems with Zelle, Bill pay, etc.
    • Review and create Mobile Banking end of day reports (includes RDC) for business and retail
    • Troubleshoot any ACH issues as reported by accounting
    • Review various reports (ACH Exceptions, Electronic funds load and unload reports)
    • RDC contracts/renewals
    • ACH origination contracts/renewals
    • RDC - setup online, installations - on demand
    • Performs other job-related duties as may be assigned.

    Experience Required:


    • 2-3 years Fiserv DNA
    • 2-3 years e-banking/call center support


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