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    Bilingual Customer Service - Leesburg, United States - Key Scales Ford, Inc.

    Key Scales Ford, Inc.
    Key Scales Ford, Inc. Leesburg, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionAt Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people. We are seeking a bilingual speaking candidate. Must speak fluent Spanish. Job Description,
    • Answer customer calls and establish follows-up
    • Customer Service Duties
    • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
    • Provide customers with initial product information and direct them to the appropriate dealership resources
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
    • Utilize CRM tracking system daily
    Benefits
    • Medical, Dental, & Vision Insurance
    • Life Insurance
    • 401K Retirement Plan
    • AFLAC
    • Short & Long Term Disability
    • Vacation
    • Personal Time Off
    • Sick Leave
    • Holiday Pay
    • Employee Discounts
    Qualifications
    • Must speak Fluent Spanish
    • At least one previous role based in customer service experience
    • Excellent teammate with collaborative attitude and eagerness to improve
    • Prompt and courteous demeanor
    • Positive and hardworking personality
    • Strong computer skills
    • Valid driver's license
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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