Asset and Customer Service Team Lead - Broadlands, United States - Crimson Enterprises

Crimson Enterprises

Verified Company

Broadlands, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

About Tosca: Tosca is one of the largest pooling service providers of reusable plastic load carriers in North America and has been present in the European market since 2020. Tosca supports retailers and their supplier networks worldwide in ensuring product availability at every step of the value chain and optimizing cost efficiency up to the point of sale.

To strengthen our customer service team in Bönen, Germany, we are currently looking for a motivated: Asset & Customer Service Team Lead

Your responsibilities

Leading, motivating and coordinating the customer service team for the DACH region (Germany, Austria, Switzerland)
Assisting in the consultation and support of international customers, especially major customers from the German retail industry
Liaising with external customers as well as internal departments such as central logistics, accounting, sales and operations management
Timely processing of customer orders
Handling of complaints
Maintenance and management of master data
Participation in national and international projects
Preparation of various system reports and key figure reporting
Handling of inventory evaluations, including subsequent clarification of inventory differences
Continuous optimization of processes in customer service

Your profile

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