- Streamline the training and support process across multiple applications, and e nhance existing training materials to provide additional support and education for user base
- Implement a repeatable and sustainable onboarding process.
- Ensure users are getting true value out of each supported application
- Work with product owners to manage expectations and timelines for product enhancements. Work with product owners to disseminate details of completed enhancements to user base
- Build and manage customer success team. Get the most out of direct reports. Set adoption goals and track key metrics for each supported application
- 8+ years' experience in the customer success field, and a bachelors degree is required
- Experience with Salesforce or similar CRM
- Ability to set and track adoption metrics using analytics tools. Leadership qualities and the ability to influence and motivate
- Prior experience in managing individuals or teams to optimal performance.
- Ability to manage multiple, multi-layered projects, prioritise, and manage stakeholder expectations in a fast-paced environment.
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Director, Customer Success - Miramar, United States - Colliers International
Description
Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
***This position is a remote role available across the US.***
About you
Optimizing new and existing products, driving adoption, and nurturing relationships with stakeholders excites you. Spearheading strategic plans for user onboarding and support in national Commercial Real Estate applications, tracking key metrics and building a knowledge base for professionals is something you have a passion for. Collaboration with the product development team, and advocating for user needs in new initiatives is something you have an expertise about.
In this role, you will...
What you'll bring
Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:
Area/Location Specific: USA
Approximate Salary Range for this Role: $101,850 to $210,600
Our Salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
#LI-EH1
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Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at
Director, Customer Success professionals in Miramar
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Juan Manuel Romero
TECHNOLOGY SALES LEADER - ENTERPRISE SOLUTIONS