- Minimum of 2 years customer service experience
- Minimum of 2 years of event coordination or working with exhibitors
- Intermediate computer skills required, preferably familiar with Salesforce
- Excellent oral and written communication and presentation skills required
- Learning and development plan to assist with your career development
- 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday
- Competitive Benefits with 401k match
- Paid parental leave
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
- ESPP - become a shareholder
-
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Customer Success Specialist - Fort Lauderdale, United States - Informa Markets
Description
Job DescriptionObjectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, retention, and overall satisfaction through proactive outreach.
Establish relationships as a trusted advisor to help ensure the continued value of our shows.
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the senior team.
Communicate effectively with sales team to better understand customer needs, maximize retention and growth, and share learnings.
Maintain existing customer-success metrics and data as directed.
Responsibilities
Serve as day-to-day contact for assigned accounts, proactive outreach, building trust and rapport while identifying areas of opportunity and highlighting best practices.
Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.
Facilitate interaction and workflow among team members, including but not limited to operations, sales, registration, marketing, and finance.
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings and events.
Proactively reach out to clients reminding them of deadlines to ensure they benefit from the "Early Bird Pricing."
Qualifications:
Qualifications
Position
Qualifications:
Minimum of 2 years customer service experience
Minimum of 2 years of event coordination or working with exhibitors
Intermediate computer skills required, preferably familiar with Salesforce
Excellent oral and written communication and presentation skills required
This posting will automatically expire on 6/3/2024
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
Learning and development plan to assist with your career development
15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday
Competitive Benefits with 401k match
Paid parental leave
Work with a high quality of specialist products and service
Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, Informa is proud to be an Equal Opportunity Employer.We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a jobhere
.
Qualifications
Position
Qualifications:
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, Informa is proud to be an Equal Opportunity Employer.We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job[here])
.
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