Remote Work: Customer Success Coach - Miami, United States - Intrigma, Inc

Intrigma, Inc

Verified Company

Miami, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

If you're a techy expert who is friendly and knows how to train others, then we want to talk to you This position is a fully remote job.

We're looking for a customer-facing, ready-to-listen individual with a rock star attitude, who can understand and engage clients to support and onboard them.

We're a fast-growing cloud software company that is transforming the healthcare industry by providing hospitals, nursing groups, and physician groups the most advanced scheduling software.

Scheduling is complicated and our solution simplifies it.

Train customers on how to use our software
Provide online seminars on various features
Create onboarding plans and training curriculum for new clients
Build strong, strategic customer relationships
Build out customer accounts in our scheduling software based on their specific needs
Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team
Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible
Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships
Plan, manage, and lead projects with the support team; review and retrospect project performance once complete

Qualifications

Bachelor's degree
3+ year experience in a SaaS Customer Success role or similar project management role
Loves the healthcare industry
Strong aptitude for technology
Has experience with project management

Additional Information

Perks:

Fully remote work
Company outings, events, and an awesome work culture
A team of very kind and friendly people who are passionate about making a difference in healthcare

- have more