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Account Manager - Portland, United States - SMC Corporation
Description
The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support.
This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors
Serves as the primary contact for assigned customers and is responsible for customer satisfaction
Represents customer's needs and goals within the organization to ensure quality
Leads all aspects of the sales process, calling upon others to assist in solution development
Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
Completes detailed SAP and forecasts as required
Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts
Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
Meet or exceed target sales goals as detailed by Branch and Sales Managers
Complete market reports as new and relevant information become available
Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
Have passed all Pneumatic theory and other technical training required by SMC
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
Complete other duties as prescribed by the Branch Manager/Sales Manager
All other duties as assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's degree in Business, Marketing, related technical field, or equivalent experience
Minimum five (5) years of sales experience with SMC or equivalent industry sales experience
Extensive knowledge of SMC product lines
Comprehensive understanding of pneumatic components and their application
Thorough understanding of SMC policies and procedures
Detailed understanding of competitive product lines
Excellent communication, problem-solving, and leadership skills
Proficient in the use of computers and ability to learn new programs and tools as required
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