Associate Director - New York, United States - Columbia University

Description

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:

Hours Per Week: 35

• Standard Work Schedule: M-F
• Building: Fort Lee, NJ
• Salary Range:

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Executive Revenue Cycle Optimization Director, the Associate Director of Revenue Cycle Optimization and Education is responsible for overseeing revenue cycle optimization and education for all aspects of the Revenue Cycle.

The Associate Director delivers integrated Revenue Cycle Optimization and Education services driving meaningful improvement to KOIs and comprehensive education for all Revenue Cycle staff.

Responsibilities

Operations (60%)

• Directly manage a team of Revenue Cycle Optimization and Training Managers leading interdisciplinary workgroups of Revenue. Cycle leaders and technical experts to prevent claim denials, improve cash collections, and meet regulatory requirements.
• Responsible for optimization project portfolio and establishing plans with timelines in alignment with organizational goals.
• Responsible for implementing and monitoring revenue cycle optimization methodologies.
• Responsible for the delivery of comprehensive Revenue Cycle educational programs and training manuals.
• Responsible for maintaining Policy, Procedures, and Standards of Revenue Cycle Management ensuring all are documented in alignment with system configuration.
• Responsible for communications regarding optimization and training initiatives.
• Collaborate with leaders to optimize workflows and provide training on registration, coding, charge capture, claim submission, account receivable follow-up, payment posting, denial prevention, and payment variances.
• Implement optimization opportunities collaboratively with leadership to transform processes, improve productivity, and reduce costs while ensuring that these changes do not have an unintended negative impact on quality outcomes, patient satisfaction, or employee satisfaction.
• Implements blended training methods consisting of classroom learning, trainer-facilitated e-learning, and self-directed e-learning methods for new existing revenue cycle programs.
• Leads interdepartmental project teams for major program rollouts, technology changes, and process improvements.
• Administers training leveraging best practice technology for training delivery, training assessment, and resource planning.
• Manages productivity and quality of staff performance; develops guidelines for prioritizing work.

Strategic (20%)

• Ensures strategic alignment of unit goals to overall CRO organization, mission, and vision.
• Emphasizes shared responsibility for managing performance goals and engages others in finding ways to achieve goals and improve results.
• Collaborates with senior leadership to create and implement strategies that support overall revenue cycle goals and process improvement initiatives.
• Leads communication strategies for the Revenue Cycle and implements tools for effective communication including, but not limited to newsletters, senior leadership/stakeholder presentations, vendors, etc.
• Utilizes system dashboards and monitors key performance indicators of operational workflows.
• Works with the management team to identify and mitigate any roadblocks to performance, and evaluate the effectiveness of Revenue Cycle education programs.
• Develops and maintains excellent working relationships with Columbia University Departments, payers, and vendors.
• Represents ColumbiaDoctors as the liaison between NYP, Departments, and CRO.

People (15%)

• Collaborates with the Executive Revenue Cycle Optimization Director with execution of HR strategy: Performance Management, Talent Management, Recruitment & Retention, Succession Planning, Professional Development, and Employee Engagement. Directs assigned reports on all people-related matters within the unit. Ensures timely submission of HR deliverables.
• Establishes a culture of coaching and mentoring to facilitate continuous professional development.
• Partners with HR team (Central HR, FPO HR, and Service Corp) unit and engages management team to execute strategy, promoting professional development and employee engagement.
• Provide guidance, mentorship, and supervision to delegate effectively to direct reports.
• Ensures compliance with Columbia's and departmental policies and procedures with Human Resources.

Compliance (5%)

• Represents the Clinical Revenue Office at committees, task forces, and/or revenue cycle work groups. Leads meetings as needed.
• Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines.
• Keeps apprised of rules and regulations affecting the revenue cycle.
• Learns best industry practices, conducts environmental scans, and identifies potential gaps in current processes to develop proposals for senior leadership.
• Perform other tasks or management responsibilities as required by leadership.

Minimum Qualifications

• Bachelor's degree or equivalent related work experience required.
• Minimum of 5 years related experience.
• An equivalent combination of education and experience may be considered.
• Proficiency in revenue cycle management, physician billing platforms, training program management, and policy and procedure development.
• Proficiency in insurance billing, collections, and denials management as it pertains to commercial, managed care, government, managed care, and self-pay lines of business.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with vendors, professional staff, providers, and organizational stakeholders.
• Ability to manage high volume of data sets; extract, evaluate, clean, and summarize; conduct qualitative and quantitative data analysis and validation as applicable to revenue cycle areas of responsibility.
• Must be able to create and deliver high-level communication presentations for senior leadership and other organizational stakeholders across the CRO and Clinical Departments.
• Microsoft Office (Word & Excel) and Enterprise Learning Management software; willingness to learn new systems and programs.
• Strong leadership, organizational, and customer service skills, demonstrating tact and sensitivity in stressful situations.
• Must be a motivated individual with a positive and exceptional work ethic.
• Ability to work collaboratively and promote team building with a culturally diverse staff and patient/family population.
• Ability to work independently with follow-through and handle multiple tasks simultaneously.
• Ability to educate and train all levels of professional staff.
• Must successfully pass training requirements.

Preferred Qualifications

• Master's Degree preferred.
• Epic experience and certification are preferred.
• Academic organization experience preferred.
• Prior management experience is preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level - Advanced

Adaptability to Change & Learning Agility

Level - Intermediate

Communication

Level - Intermediate

Customer Service & Patient-Centered

Level - Advanced

Emotional Intelligence

Level - Advanced

Problem Solving & Decision Making

Level - Advanced

Productivity & Time Management

Level - Advanced

Teamwork & Collaboration

Level - Intermediate

Quality, Patient & Workplace Safety

Level - Advanced

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level - Intermediate

Performance Management

Level - Intermediate

Innovation & Organizational Development

Level - Intermediate

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.